Customer Support in German - Bank - Porto

Porto Full-time

Detalhes da oferta

More than a bank, our client is an ally whose role is to be ever closer to families and businesses in Germany.
It provides a global financial service that adapts to the needs of each client: individuals and companies. It offers an innovative and comprehensive offer of products and services, managed in a specialized way, designed by people and for people.

responsabilidades chave

Provision of information on parameters / conditions of products and ongoing marketing campaigns, Organization of branches and services;
Sales-oriented presentation of the institution's product range;
Support for marketing campaigns;
Sending termination requests by e-mail to consultants, branches and departments of the private and business client segment;
Final processing of surveys, by sending forms, requests or declarations of results, PIN / TAN requests for online banking services;
Activation of card blocking (cases of theft or loss for example);
Manage mediation processes, referring them to the branches, responsible lines, to the Security Center, Quality Management, to units of The Wealth Management segment, other units of the group or to the bank's branches;
Navigation aid in the banking portal;
As a Contact Center Agent you will also be responsible for receiving verbal feedback and if necessary register concerns and forward emails to the company's Quality Management.


Fluency in German (required);
Intermediate / advanced English;
12th full year (minimum required);
Ability and ease with technology and the internet;
Previous knowledge in similar roles in banking (non-mandatory);
Excellent team spirit and communication skills.

principais benefícios

Base salary of € 950 gross/month;
Language bonus of 350€/month;
Performance bonus up to €200;
€7.63 net per working day on food card;
Health insurance;
Full-time: 8h / day, 40h weekly (rotating shifts from Monday to Sunday between 06:00 and 21:00)

Place of work: Matosinhos
Sector de actividade Comércio, Vendas e Serviços
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Randstad Portugal
Avenida da República, 26
1069-228 Lisboa
800 244 244