Customer success manager - Lisboa

Lisboa Full-time

Detalhes da oferta

Our client is a company in the Information Technologies sector, looking to develop their business in Portugal, currently hiring a Senior Customer Success Manager (m/f).

• Take total ownership of your customers.
• Build and implement strategies to drive account growth. You will be given stretching retention and upsell targets to deliver against.
• Cultivate and develop relationships within strategic accounts.
• Profoundly understand your customers’ objectives, challenges, and expectations. Collaborate both internally and externally to create delivery plans for short and long term growth.
• Analyse performance data and deliver insight to customers.
• Work alongside the rest of CS to build processes and steer projects.
• Act as a leader in Customer Success and in time mentor/coach more junior members of the team.

• Generous compensation.
• Flexible time off.
• Opportunity to travel (all expenses paid).
• Work closely with our Head of Customer Success and play a part in defining our Customer Success strategy.
• You’d be joining at a great time. We expect quick growth in 2019 and want you to be a part of it.


You have a proven track record of retaining and growing a book of business.
Youre a clear and confident communicator.
You are well respected, a trusted partner and somebody our customers will want to collaborate with.
You have 2-3 years experience in Customer Success.
You have excellent organisational, problem solving, time management and influencing skills.
You are technically savvy and are happy communicating software updates and product evolutions to your customer base.
You genuinely care about your customers. You have profound customer empathy and an ability to understand customer needs.
Youre a team player.
You understand that were a startup and that we move very fast. While that feels exciting most of the time, it can sometimes get pretty chaotic.
Youre willing to travel.

Nice to have
Youre up to speed with ecommerce trends and take an interest in the SaaS arena.
Experience working in a high-growth startup.
A strong academic record.
Ability to speak Spanish or French is a huge bonus.
Sector de actividade Comércio, Vendas e Serviços
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Randstad Portugal
Avenida da República, 26
1069-228 Lisboa
800 244 244