Detalhes da oferta
Telecommunications is undoubtedly one of the most dynamic industries in the world. Our client is the largest Switzerland independent telecommunications company with a comprehensive portfolio of mobile, Internet, TV and fixed-line services for residential and business customers. To maintain their award-winning pace, they need employees with real passion!responsabilidades chave
- Ensure high solution rate and customer satisfaction at each contact through excellent know how (high part of FCR );
- Responsibility for dealing with customer contacts by telephone;
- Serving the customer to ensure their long-term loyalty;
- Receiving incoming customer calls;
- Customer advice on all Sunrise services and offers;
- Creation of added value for the customer;
- Effective communication with customers considering qualitative and quantitative aspects;
- Management of administrative issues related to administrative changes, invoicing (incl. collection) and complaints;
competências
- Excellent communication skills in german and high empathy;
- Solution oriented;
- Basic knowledge and experience in a call center;
- Strong Commitment for a long term project;
- Flexibility and resistance to stress;
- Good PC skills;
principais benefícios
What we have for you?
- Base salary of 1250€
- Language bonus (English) - 150 €
- Meal allowanceof 6€/ per worked day
- Performance bonus up to 450 €
- Transport allowance of 20€ per month
- Service anniversary - 900€ after 1 year
Do you feel up to the challenge?
- Base salary of 1250€
- Language bonus (English) - 150 €
- Meal allowanceof 6€/ per worked day
- Performance bonus up to 450 €
- Transport allowance of 20€ per month
- Service anniversary - 900€ after 1 year
Do you feel up to the challenge?
Distrito | Lisboa | ||||||
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Local | Lisboa | ||||||
Sector de actividade | Comércio, Vendas e Serviços | ||||||
Tipo de contrato | Full-time | ||||||
Tipo de oferta | Emprego | ||||||
Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
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