Detalhes da oferta
Do you speak Italian and English fluently? Would you like to work in customer service?We are recruiting for one of the biggest social media platforms.
Our client is the perfect place for creative people and you can be an important part of that.
Do you feel up to this challenge?
Don't miss this opportunity and join us!
responsabilidades chave
Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.- Identify the root cause of reported issues and provide appropriate resolutions in order to deliver excellent service.- Promptly escalate critical/ high-risk cases to the appropriate authority.Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.
Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance the operating process and improve overall customer experience.
Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
Engage sellers to develop long-term relationships and confidence in client’s E- commerce.
Support ad-hoc projects and initiatives per business needs.
competências
Fluent in both Italian (C1) and English (B2)Good communications skills
Tech savvy
Available for rotative schedules and days off (night shift)
Available to work in person (Sete Rios)
principais benefícios
What we offer:- base salary of 850€/month
- meal allowance of 7,17€ per day worked
- performance bonus up to 120€/month (paid after 3 months of working)
- holiday and christmas bonuses
- Relocation package
Join us!
| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Local | Lisbon (Sete Rios) | ||||||
| Sector de actividade | Comércio, Vendas e Serviços | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
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