Detalhes da oferta
As a Customer Service Team Leader for the Nordic markets, you'll be responsible for leading and developing a team of Nordic-speaking Customer Service Representatives supporting international brands. The role ensures excellent customer experience delivery across phone, email, and chat while meeting all performance, quality, and client KPIs. Key Responsibilities Lead, coach, and motivate a team of Nordic-speaking Customer Service Representatives; Monitor and manage team performance against KPIs (quality, productivity, CSAT, adherence); Provide regular feedback, coaching, and performance reviews; Manage customer escalations related to online purchases, orders, and product inquiries; Ensure compliance with operational processes and quality standards; Collaborate with Quality, Training, and WFM teams to drive continuous improvement; Support onboarding, training, and development of new hires; Act as the main operational contact between agents and management. Profile & Requirements Previous experience as a Team Leader / Supervisor in a Customer Service or BPO environment; Native or C2 level Norwegian, Finnish, Danish or Swedish; Good level of English for internal communication and reporting; Strong leadership, communication, and people management skills; Results-oriented, customer-focused, and proactive approach. What We Offer Competitive salary package; Meal allowance; Performance and language bonus; Certified training and long-term employment contract; Multicultural and international work environment; Career progression opportunities; If you'd like to learn more about this role, make sure to apply to the role!| Distrito | Lisboa | ||||||||
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| Local | Lisboa | ||||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||||
| Tipo de contrato | Full-time | ||||||||
| Tipo de oferta | Emprego | ||||||||
| Contactos |
Adecco Recursos Humanos, E.T.T., Lda.
Edifício Mar Vermelho Av. D. João II, Lote 1.06.2.5 B, 9.º Piso, Parque das Nações 1990-095 Lisboa Portugal
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