Detalhes da oferta
About us If you're a leader who’s ready to move away from the rigid, metrics-obsessed BPO environment, our partner offers a refreshing alternative. We are a Swiss scale-up reshaping the cleaning industry across Europe, and we’ve recently opened our in-house Customer Service & Operations Hub in Lisbon. Here, you don’t support external clients — you contribute directly to our brand, our customers, and our Batmaids, the cleaning professionals who represent us every day. We're looking for a hands-on Operations Team Lead who is fluent in German and English, someone who enjoys both guiding people and staying close to operational reality. If you value transparency, stability and a culture where ideas matter, you’ll feel at home here. What You Will Do: In this role, you’ll lead and develop a multilingual team, creating an environment where people feel supported, empowered and accountable. You will oversee daily operations such as ticket flows and scheduling, ensuring we deliver service that meets the high standards associated with Switzerland. When complex cases arise, you’ll step in with empathy and clarity, serving as the go-to escalation point while coordinating with our remote senior management, HR and IT teams. You will also play a key role in improving how we work. By maintaining and refining our SOPs and knowledge base, you’ll help ensure that our processes remain efficient and scalable as our hub grows. What We Offer: From your first day, you join with a permanent contract and a competitive package that includes a performance bonus, private health insurance, meal allowance and transportation support. After your onboarding and once your team is operating smoothly, you’ll benefit from a hybrid work model that gives you flexibility while keeping you connected. Our Lisbon hub, located in Sete Rios, offers a modern environment with excellent public transport access. Most importantly, you’ll have autonomy and meaningful ownership: your ideas won’t be lost in layers of hierarchy — they will shape the future of our operations. What You Bring You are fluent or native in German (C2) and comfortable communicating in English (C1). You have experience leading teams within Customer Service or Operations, and you enjoy being hands-on when necessary. You remain calm under pressure, use data intelligently and thoughtfully, and balance KPIs with a genuine human approach. Above all, you’re excited by the idea of joining a growing hub where your contribution can make a real difference. Ready to make an impact? If you’re ready to leave the traditional call-center model behind and help us build a modern, people-first operations hub in Lisbon, we’d love to meet you. Apply now and help us reshape the cleaning industry for good.| Distrito | Lisboa | ||||||||
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| Local | Lisboa | ||||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||||
| Tipo de contrato | Full-time | ||||||||
| Tipo de oferta | Emprego | ||||||||
| Contactos |
Adecco Recursos Humanos, E.T.T., Lda.
Edifício Mar Vermelho Av. D. João II, Lote 1.06.2.5 B, 9.º Piso, Parque das Nações 1990-095 Lisboa Portugal
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