Crm Specialist - Technical Leader - Carcavelos

Descrição: 

We are recruiting for the IT Management of an internationally renowned entity in the Education sector.

O que terás de fazer

- Lead the technical aspects of configuring and customizing Microsoft Dynamics 365 to meet the specific needs of Marketing, Sales, Customer Care, and the Academic Information System;

- Collaborate with cross-functional teams to gather functional and technical requirements and implement CRM and academic system solutions;

- Support the procurement process of the implementation phases;

- Provide technical guidance, and train key users and team members;

- Analyze data, track key performance indicators (KPIs), and make data-driven recommendations for process improvement;

- Manage and maintain CRM and academic data integrity, ensuring accurate and up-to-date information;

- Stay up-to-date with industry trends and best practices in CRM, academic information systems, and the selected CRM Solution.

O que precisas de garantir

- Bachelor's degree in Computer Science, Engineering, or related field preferred;

- Proven experience (4+ years) as a CRM Specialist, with a strong focus on Microsoft Dynamics 365;

- Knowledge of Sales, Customer Care, and Academic Information System processes and best practices;

- Proficiency in configuring and customizing Microsoft Dynamics 365, including workflows, dashboards, and reports;

- Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders both in English and Portuguese (Portugal);

- Strong analytical and problem-solving abilities;

- Ability to work independently and collaboratively in a team environment;

- Microsoft Dynamics 365 certification is a plus.

O que te proporcionamos

- Health insurance;

- Continuous training

- Integration into an institution with a very updated technological stack;

- Integration into a European-level reference company;

- Strong team spirit.

O que terás de fazer

- Lead the technical aspects of configuring and customizing Microsoft Dynamics 365 to meet the specific needs of Marketing, Sales, Customer Care, and the Academic Information System;

- Collaborate with cross-functional teams to gather functional and technical requirements and implement CRM and academic system solutions;

- Support the procurement process of the implementation phases;

- Provide technical guidance, and train key users and team members;

- Analyze data, track key performance indicators (KPIs), and make data-driven recommendations for process improvement;

- Manage and maintain CRM and academic data integrity, ensuring accurate and up-to-date information;

- Stay up-to-date with industry trends and best practices in CRM, academic information systems, and the selected CRM Solution.

O que precisas de garantir

- Bachelor's degree in Computer Science, Engineering, or related field preferred;

- Proven experience (4+ years) as a CRM Specialist, with a strong focus on Microsoft Dynamics 365;

- Knowledge of Sales, Customer Care, and Academic Information System processes and best practices;

- Proficiency in configuring and customizing Microsoft Dynamics 365, including workflows, dashboards, and reports;

- Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders both in English and Portuguese (Portugal);

- Strong analytical and problem-solving abilities;

- Ability to work independently and collaboratively in a team environment;

- Microsoft Dynamics 365 certification is a plus.

O que te proporcionamos

- Health insurance;

- Continuous training

- Integration into an institution with a very updated technological stack;

- Integration into a European-level reference company;

- Strong team spirit.