Service Catalogue Manager

Porto Full-time

Detalhes da oferta

Empregador

Our client is the world's leading data, insights and consulting company. They understand more about how people think, feel, shop, share, vote and view than anyone else. Combining their expertise in human understanding with advanced technologies. Its team of more than 30,000 employees worldwide includes researchers, statisticians, and specialists in related fields such as brand consulting, data processing and analysis, finance, and human resources.

Descrição

Relationship management. You will Engage with Product Owners/Managers to ensure that their services are adequately described and conform to the guidelines of the catalogueStrategic thinking. You will define strategies and policies, providing guidance to others on working in the strategic context. You will evaluate current strategies to ensure business requirements are being met and exceeded where possibleContinual service improvement. You will analyse current processes, identify and implement opportunities to optimise processes, and with the support of a small team of experts, influence product owners / service providers to deliver catalogue improvements. You will help to evaluate and establish requirements for the implementation of changes by setting policy and standardsUser focus. You will Ensure that the Service Catalogue is available, complete, accurate, and meets the needs of key stakeholders such as the End User, Service Managers and Product OwnersBusiness analysis. You will Engage with product/service owners to ensure that their services are adequately described and conform to the guidelines of the catalogue, approving content to be published in the Service Catalogue, while also retaining ownership and governance of the Service Request CatalogueOwnership and initiative. You will take accountability of all design and operational aspects of the Technology Services Service Catalogue You will support the delivery of excellent user outcomesService focus. You will provide the guidelines to drive the introduction of new operational services into the Service Catalogue You will see the bigger picture and champion the Service Catalogue to get the best of underlying servicesService Management Framework knowledge. You will have a Level 3 Service Management Framework qualification and knowledge of life cycle and / or capability elements of ITILService reporting. You will develop and produce relevant reports in a standard format to an agreed timeframe, covering various aspects of the Service Catalogue including the process and service costs and consumption etc. You will add a commentary that provides an interpretation for the various data setsTechnical understanding. You will understand core technical concepts related to the role and can apply them as required to support desired outcomesImplement and support improved ways of working, liaising closely with colleagues across technology and the wider businessForm a key part of the extended technology leadership team, working closely with the CTO and peers to help move the function forward and ensure close alignment of activities

Perfil desejado

Provide evidence of demonstrable ServiceNow experience of delivering a Service CatalogueDemonstrate in-depth technical understanding of a wide range of infrastructure products and services with the ability to translate information in catalogue entriesDemonstrate previous experience, methodology and processes followed to deliver a Service CatalogueService Delivery / Management experience in a complex / large scale internal and external environment (within a MS and ServiceNow ecosystem would be beneficial)Strong and influential relationship management skills with stakeholders, suppliers, colleagues and users in pursuit of delivering high quality services whilst maintaining service targetsApplied use of ITIL Framework to deliver process improvementAbility to forge relationships in a constructive and supportive mannerExcellent negotiation skills and the proven ability to manage relationships and adopt a flexible approach where necessaryEffective problem solver with ability to examine and re-engineer processes, procedures and practicesEmbraces the development and fulfilment of overall company strategy and actively supports and contributes to it.Ability to analyse a range of information sources and to resolve potentially conflicting information and viewpoints to achieve an agreed outcomeUnderstands associated risks and implications, exercises good judgement and confidence in taking action. Wins support for decisionsUnderstands the provision of data analytics and its potential uses in end user experience and automationLeads by example; personable, credible, honest and well respected. Unlocks potential and inspires commitmentDemonstrates a strong sense of ownership and delivery focusDemonstrates excellent written and verbal communication skills with an emphasis on active listening and able to explain technical information simply and clearly to key business stakeholdersEmbraces a culture of diversity & inclusion, striving to build a world class global team

Oferecemos

A great career opportunity in a multinational company.

Resumo

Setor
Information Technology
Subsetor
Service Delivery
Indústria
Media & Agency
Localização
Porto
Tipo de contrato
Indefinido
Nome do Consultor
Sofia Santos
Referência da Oferta
JN-102022-5804315
Tipo de trabalho
Trabalho Remoto / Híbrido
DistritoPorto
LocalPorto
Sector de actividade Administração e Serviços de Escritório
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos MichaelPage
Avenida da Liberdade, nº180-A, 3º andar
1250-146 Lisboa