Detalhes da oferta
WORK FOR FACEBOOK – ENGLISH SPEAKERS (level C2/C1)Language required: English – level C2/C1
Location: Lisbon – Av. das Forças Armadas (near stations: Entrecampos, Sete Rios, and Jd. Zoológico)
? Send your CV in English to isadora.lima@cctalents.com
? SUBJECT: 1st name & last name + Customer Delight for Facebook + preferred shift
? Also attach: your citizen card, or your residence card, or residence permission letter when you send your CV
Schedule: (you will work only for one of the shifts below, you will have to choose of them)
? 40 hours per week in rotating shifts (8h +1h for lunch = 9h); 5 days per week
? DAY SHIFT: Monday to Sunday: 06:00 AM – 10:00 PM (8-hour rotating shifts + 1h for lunch break)
? NIGHT SHIFT: Monday to Sunday: 09:00 PM – 06:00 AM (8-hour rotating shifts + 1h for lunch break) with additional night shift pay
About the Role: We are looking for a Customer Service Specialist to join the Meta Customer Delight team. Your mission will be to support Small and Medium-sized Enterprises (SMEs), helping them grow through multiple channels (chat, email and phone).
Tasks & Responsibilities:
- Provide pre-sales and post-sales support to digital advertising clients;
- Help SMEs optimize the use of online advertising tools;
- Ensure a positive and effective customer experience;
- Manage sensitive situations and provide efficient solutions.
Salary + Benefits:
? Base salary + Holiday Allowance + Christmas Allowance + Meal Allowance
? Total Gross: 1, 237.83 € (example for 22 working days)
? Health and dental insurance
Requirements:
? Fluent English (at least level C1)
? Documentation to work in Portugal (please, provide this information in your CV or in the body of your email): work visa, resident card, and a NIF number.
? Exceptional verbal and written English communication skills (C1 minimum)
? Soft-skills: empathic and helpful, team player, able to handle sensitive information, fast learner capacity
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MANDATORY PRE-SELECTION QUESTIONNAIRE
1. In case your application is approved, I'm going to call to have a brief conversation and assess your English proficiency. I frequently use WhatsApp for my calls. Do you prefer me to call you by WhatsApp or by Phone?
2. What is your level of English?
Fluent (C1/C2);
Advanced (B2);
Intermediate (B1);
Basic (A1/A2)
3. Do you have professional experience using English on a daily basis? If yes, can you provide an example?
4. Have you previously worked in customer service or technical support? Can you describe your role?
5. The role requires rotating shifts: Which schedule do you prefer?
Night shift (9:00 PM – 6:00 AM) or day shift (6:00 AM – 10:00 PM)? (You have to choose one of them).
6. The contract has an initial duration of 12 months, with the possibility of a permanent contract after 2 years. Are you available for this commitment?
7. The gross monthly salary for this position is €1,237.83 (base salary of €929 + meal allowance of €154, Christmas bonus €77.42, and holiday bonus €77.42 paid monthly) + additional for those who choose the night shift. Does this align with your salary expectations?
8. The job will be on-site in Entrecampos, Lisbon. Are you available to work at this location? There are 3 stations nearby: Entrecampos, Jardim Zoológico and Sete Rios.
9. If selected, would you be able to start on 14/04?
10. If you are not a Portuguese citizen, what legal document allows you to work in Portugal? If you are not a Portuguese citizen, please attach your residence permission to this application or send it to isadora.lima@cctalents.com, so I can move forward with your application.
| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Local | Lisboa | ||||||
| Habilitações mínimas | 12º ano de escolaridade | ||||||
| Experiência mínima | 0-1 anos | ||||||
| Características pessoais | fluent in English, great communication skills, | ||||||
| Idiomas | English | ||||||
| Conhecimentos de informática | Sim, sob a ótica do utilizador | ||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||
| Tipo de contrato | Full-time | ||||||
| Duração | 1 year (renewable); permanent after 2 years | ||||||
| Remuneração | Gross Salary: 1, 237.83 € per month | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Isadora Lima - Talent Acquisition Specialist
Av. Combatentes da Grande Guerra n.22, apt. 4-D 2600-131 Vila Franca de Xira Portugal
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