Detalhes da oferta
Adecco Human Resources is currently hiring French speakers for a position of Customer Service Representative in Lisbon, namely for a project in the Sports Industry.Funções
Placing orders (Agents will also be expected to cross-sell or up-sell when appropriate);Answer any questions or inquiries about the products;
Inquiries about customized products and/or services;
Locating product at stores and Authorized Dealers;
Collecting and providing feedback regarding products, websites, and advertising;
Checking on Order Status;
Setting up returns, checking status of returns and refunds, assisting with refunds (dependent on payment method);
Setting up claims and checking on status;
Handling Consumer Complaints regarding their experience;
Providing technical support for users;
Scheduling call backs and performing outbound Calls, if necessary (e.g., situations in which small groups of Consumers need to be contacted due to an issue).
Requisitos
Native languages skills in French;Advanced level of English;
Dynamic profile;
Excellent communication skills;
Skills in troubleshooting;
Customer service – oriented and high focus on customer satisfaction;
Keen eye for detail to ensure high accuracy;
Intermediate PC skills.
Oferta
Base salary + language complement + food allowance + productivity bonus;Home Office;
Work Schedule: from Monday to Sunday, between 7 am and 10 pm. Rotational time off.
Introduction and continuous training.
| Distrito | Lisboa | ||||||||
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| Local | Lisboa | ||||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||||
| Tipo de contrato | Part-time | ||||||||
| Tipo de oferta | Emprego | ||||||||
| Contactos |
Adecco Recursos Humanos, E.T.T., Lda.
Edifício Mar Vermelho Av. D. João II, Lote 1.06.2.5 B, 9.º Piso, Parque das Nações 1990-095 Lisboa Portugal
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