Business Analyst - VILA REAL

Descrição: 

We are currently hiring a Business Analyst for a multinational company in the Energy Sector.

O que terás de fazer

- Work on the incoming leads, calls and tasks making data validation and management on them;

- Assure periodic tests end to and and keep management in-formed on issues and problems through reports;

- Locate and define new process improvement opportunities withing the sales contact center front/back-office day to day activities;

- Look to reduce non profitable time, turning non essential manual tasks automatic;

- Keep track of every initiatives going on making acting as liaison point between the Sales Contact Center & IT Department & Marketing;

- Measure the quality of inbound and/or outbound sales calls in a daily basis with defined amount of evaluations. Preparing and presenting audit reports for management to identify the issues and performance;

O que precisas de garantir

- Bachelor Degree in Business Administration or similar;

- Knowledge of Microsoft Office, CC Software, RPA tools, CRM and ERP;

- Well Spoken and Written command of English;

O que te proporcionamos

Opportunity to be part of a great company with clear career development opportunities.

O que terás de fazer

- Work on the incoming leads, calls and tasks making data validation and management on them;

- Assure periodic tests end to and and keep management in-formed on issues and problems through reports;

- Locate and define new process improvement opportunities withing the sales contact center front/back-office day to day activities;

- Look to reduce non profitable time, turning non essential manual tasks automatic;

- Keep track of every initiatives going on making acting as liaison point between the Sales Contact Center & IT Department & Marketing;

- Measure the quality of inbound and/or outbound sales calls in a daily basis with defined amount of evaluations. Preparing and presenting audit reports for management to identify the issues and performance;

O que precisas de garantir

- Bachelor Degree in Business Administration or similar;

- Knowledge of Microsoft Office, CC Software, RPA tools, CRM and ERP;

- Well Spoken and Written command of English;

O que te proporcionamos

Opportunity to be part of a great company with clear career development opportunities.