Técnico de Suporte (nível 1) - Porto

Porto Full-time

Detalhes da oferta

Randstad Professionals is looking for a Support Technician N1, for direct integration, in a company located in Porto.

Hybrid work (3 days remote, 2 at the office / week).

responsabilidades chave

Analysis, diagnosis and resolution of Level 1 tickets from the clients (incidents and requests);
Escalation of incidents and requests with all the necessary information when an upper level intervention is required;
Gather of all needed elements for the diagnosis (trackers, debugs) and ensure the backup to share with higher levels;
Guarantee appropriate and necessary communication with the customer’s end-users for reported incidents and requests until their resolution;
Reassign out-of-scope requests to the appropriate department(s);
Follow escalation instructions and communication of any critical incident;
Understand and apply procedures and instructions;
Deliver patches to the customer’s release team.


Degree in Computer Science, Electronic and similar or first experience in IT;
Fluency in French and English (written and orally) is mandatory;
Good level of Spanish and/or German (orally) would be appreciated;
Knowledge in Supply Chain area is a plus;
Know how in SQL;

principais benefícios

Attractive wages and benefits;
Good team spirit and collaborative environment.
Sector de actividade TI, Telecomunicações e Comunicação
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Randstad Portugal
Avenida da República, 26
1069-228 Lisboa
800 244 244