Detalhes da oferta
Randstad Professionals is looking for a Support Technician N1, for direct integration, in a company located in Porto.Hybrid work (3 days remote, 2 at the office / week).
responsabilidades chave
Analysis, diagnosis and resolution of Level 1 tickets from the clients (incidents and requests);Escalation of incidents and requests with all the necessary information when an upper level intervention is required;
Gather of all needed elements for the diagnosis (trackers, debugs) and ensure the backup to share with higher levels;
Guarantee appropriate and necessary communication with the customer’s end-users for reported incidents and requests until their resolution;
Reassign out-of-scope requests to the appropriate department(s);
Follow escalation instructions and communication of any critical incident;
Understand and apply procedures and instructions;
Deliver patches to the customer’s release team.
competências
Degree in Computer Science, Electronic and similar or first experience in IT;Fluency in French and English (written and orally) is mandatory;
Good level of Spanish and/or German (orally) would be appreciated;
Knowledge in Supply Chain area is a plus;
Know how in SQL;
principais benefícios
Attractive wages and benefits;Good team spirit and collaborative environment.
| Distrito | Porto | ||||||
|---|---|---|---|---|---|---|---|
| Local | Porto | ||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
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