Social Media Manager - Porto

Detalhes da oferta

competências

• 3-5 years minimum experience working in social media
• 3 years minimum in managing social media communities
• Deep expert in using social media management tools or certified on such tools (Salesforce Social Studio is preferable, Sprinklr and experience in other tools is also valuable)
• Strong ability to interpret social media listening and analytics outputs (skilled in gaining insights from social media data)
• Understanding of local social media laws and regulations
• Native / full proficiency in French
• Fluent in English

responsabilidades

• Owning the relationship between the brands and their social media communities on the organisation’s market-level owned social media channels, across the major social media platforms (Facebook, Twitter, Instagram, YouTube, LinkedIn).
• Day-to-day operation of the brand’s in-market social media channels across the major platforms
• Implementing all elements of the Social Media Strategy relating to in-market management, including publishing content and social customer care
• Follow platform and community trends to develop recommendations for optimization
• Ensuring the social media guidelines are adhered to across all platforms, such as when to publish content, tone of voice and how to escalate potential reputational threats
• Beyond the listed responsibilities and activities, this role requires an understanding of the Marketing lifecycle and social media’s function in the wider multichannel environment. Collaboration with CRM and other marketing teams is imperative in order to create industry-leading customer experiences across all touchpoints.

benefícios