Detalhes da oferta
The Quality & Training Manager role is a supporting function that helps ensuring that the accountsachieve and exceed contractual goals and customer satisfaction.
Responsibilities:
- Manage the program teams to achieve Training and Quality productivity goals and
contractual requirements
- Manage the training calendars to meet business and clients needs
- Facilitate and/or participate in Clients meetings and internal and Clients calibration sessions
as required
- Ensure closed loop feedback process between Training and Quality teams
- Drive constant improvement and have ownership to use continuous improvement
methodologies (DMAIC)
- Adhere to company Quality standards
- Follow Clients protocols and procedures
- Salary above average;
- Monthly meal allowance;
- Great multicultural working environment.
Does the role appeal to you? Are you the talent we are looking for? Let us reach you! Submit your application, and the journey will begin.
Competências:
- Fluency in English, written and spoken;- Spoken and written fluency in one of the following will be a plus: German; Italian; Spanish
and/or French spoken and written;
- Ability to analyze data and identify trends & forecast potential problems or opportunities;
- Excellent training and coaching skills, being able to give guidance;
- Problem solving (Identifies anomalies and manage improvements);
- Is highly professional in their communication, articulate and is able to liaise with the external
customer, providing a 1st class service with an aim to exceeding expectations;
- Understanding of company Business Operations and Services provided together with
policies, practices and procedures;
- Knowledge about continuous improvement methodologies;
- Good Customer Service to identify needs and requirements of business units;
- Great Leadership skills and is able to manage by example ensuring that the Team meets
and exceed all objectives and expectations.
| Distrito | Porto | ||||||
|---|---|---|---|---|---|---|---|
| Local | matosinhos | ||||||
| Sector de actividade | Comércio, Vendas e Serviços | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
|