Data Analyst - Porto

Porto Full-time

Detalhes da oferta

Randstad Professionals is the business line of Randstad Group focused on Middle&Top Management Recruitment.
Our Client is a Collaborative Supply Chain company which business is growing and expanding and they are now looking for a Data Analyst, to join the new pool of Incident Management based in their Shared Services Center in Porto.

responsabilidades chave

The Data Analyst will be responsible for:
Collect and extract from the different databases (Salesforce, SX, FCC Call center etc…) relevant
and qualitative data;
Define and implement, together with the support managers, action plans to guarantee the quality
of the data;
Improve existing dashboards or create new ones;
Produce monthly KPIs, performance and business reports, recommendations either for the
managers of the support teams or Generix clients identified;
Develop automatisation of the KPIs;
Develop documentation and data governance;
Participate in continuous improvement process or projects, particularly in the ITSM project with
a focus on the KPIs.

competências

University degree preferably in Computer Sciences, Mathematics, or other exact Sciences
Master degree;
Evidence of strong mathematical and statistics knowledge;
Knowledge of scripting/programming languages would be a plus;
Strong competencies with Pack Office (Excel, Power point, Word )
Experience with PowerBI;
Ability to communicate fluently in English, both verbally and in writing. French would be a plus;
Ability to demonstrate rigour, organization, reactive and analysis spirit.

principais benefícios

Attractive wages and benefits;
Good team spirit and collaborative environment.
DistritoPorto
LocalPorto
Sector de actividade TI, Telecomunicações e Comunicação
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Randstad Portugal
Avenida da República, 26
1069-228 Lisboa
Portugal
none
800 244 244
https://www.randstad.pt