Detalhes da oferta
Descrição:
We are looking for a Customer Success Specialist to boost the customer experience for one of the most relevant companies in the energy sector.
O que terás de fazer
- Develop, implement and manage tools to boost the customer experience and improve the customer care process;
- Manage and follow up on customer experience improvement projects;
- Develop own tools using Design Thinking methodology, to fix service issues;
- Design and develop user-friendly interfaces for the call center assistance that are easy to use and promote efficiency;
- Ensure that all customer care tools and processes are compliant with company policies and regulations.
O que precisas de garantir
- At least 4-6 years of relevant experience in customer service,continuous improvement, or a related field;
- Bachelor's degree in a relevant field (engineering area);
- Proficient in the use of service tools such as chatbots, service front software, APIs, Powerapps, Speechtotext tools, IA, Outsystems, and other relevant tools;
- Strong analytical and problem-solving skills to identify areas for improvement and develop solutions.
O que te proporcionamos
- Integration in an innovative and high-investment project;
- Project development with international relevance;
- Health Insurance.
Responsabilidades
O que terás de fazer
- Develop, implement and manage tools to boost the customer experience and improve the customer care process;
- Manage and follow up on customer experience improvement projects;
- Develop own tools using Design Thinking methodology, to fix service issues;
- Design and develop user-friendly interfaces for the call center assistance that are easy to use and promote efficiency;
- Ensure that all customer care tools and processes are compliant with company policies and regulations.
Requisitos
O que precisas de garantir
- At least 4-6 years of relevant experience in customer service,continuous improvement, or a related field;
- Bachelor's degree in a relevant field (engineering area);
- Proficient in the use of service tools such as chatbots, service front software, APIs, Powerapps, Speechtotext tools, IA, Outsystems, and other relevant tools;
- Strong analytical and problem-solving skills to identify areas for improvement and develop solutions.
Condições
O que te proporcionamos
- Integration in an innovative and high-investment project;
- Project development with international relevance;
- Health Insurance.
| Distrito | Porto |
|---|---|
| Local | Vila Real |
| Sector de actividade | TI, Telecomunicações e Comunicação |
| Tipo de contrato | Full-time |
| Tipo de oferta | Emprego |
| Contactos |
Clan by Multipessoal
Av. D. João II, n.º 45 8º 1990-084 Lisboa |