Customer Success Engineer (m/f) - Porto

Detalhes da oferta

At this moment, Kelly IT is looking for a Customer Success Engineer to integrate a company in the Cybersecurity sector, located in Porto

Responsibilities:

? Provide high-quality technical support (B2B), assuming ownership of the problem until its resolution.
? Keep a close relationship with our main customers to guarantee our products are being efficiently used.
? Deep dive in the issue, replicating, educating the customer, providing workarounds and making sure the customer has a solution.
? When required, escalate issues to our Development Support, having a clear and pragmatic communication.
? Technically assist our Sales team (performing a demo, setting up a Proof-of-Concept with the customer, participate in meetings).

Requirements:

? Bachelor or higher Degree in Computer Science or equivalent.
? Knowledge of JavaScript and other programming languages.
? Knowledge of overall web and mobile application architectures.
? Knowledge of ITIL or similar support processes is valued.
? Experience in similar support functions is valued.
? Fluency in English is mandatory, other languages are a plus.
? Affinity with Security/Application Security is valued.

If you have the right profile for this opportunity, please apply through our platform and send us your updated CV. Your work. Your way. What's next? You choose!