Customer service agent with french (M/F) - Porto

Porto Full-time

Detalhes da oferta

Hey, you?
Yes, you!

Do you speak several languages? Are you fluent in French? Do you have good knowledge of English?
You can be the person that we are looking for!
As a result of the incredible growth of our client, we’re looking for bilingual speakers to join us and one of the world’s biggest and most well-known brands.
At this job, you will:
Give customers a consistente path to a great experience!

- Guarantee the best service to our customers according to Key Performance Indicator (KPI's);
- Clarify customer queries, using decision support tools to provide appropriate resolution to the customer;
- Create a good relationship with the customer, listen carefully to their needs and try to help in the best way possible;
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures;
- Know the product/service and the client well;
- Prepare complete and accurate work;
- Participate in activities designed to improve customer satisfaction and business performance;
- Offer additional products and/or services;
- Forward calls to other team members when necessary;
- Track, document and retrieve information in call tracking database;
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff;
- Increase customer loyalty by delivering a seamless experience.

And for a service that the customer won't forget, you need:
- Six months of relevant experience (prefered);
- Strong computer navigation skills and PC knowledge (you don’t need to be a pc nerd, don’t worry);
- Ability to effectively communicate, both written and verbally;
- Attention to detail;
- Skilled in multitasking including the ability to be flexible and adapt to changes quickly;
- Tolerance for repetitive work in a fast-paced, high production work environment;
- Ability to work as a team member, as well as independently;
- Demonstrate empathy towards customers and colleagues;
- Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner (It’s not easy, but you can do it!);
- Good interpersonal relationship;
- Organization and responsability;
- Good mood.
It’s not necessary more than this to do a great job!
So… What are you waiting for? Apply!
You won’t regret it.

Habilitações mínimas Escolaridade obrigatória
Experiência mínima 0-1 anos
Idiomas French and English
Sector de actividade TI, Telecomunicações e Comunicação
Tipo de contrato Full-time
Remuneração 1000€-1200€
Tipo de oferta Emprego
Contactos Raquel Sequeira

Mariana Neves