Detalhes da oferta
Our Client is a Specialist in multilingual outsourcing service company that has the goal of expanding their business in the Portugal market.They want to admit for immediate entry: a Workforce Management Planner
WFM Planner will ensure that resources are managed efficiently and effectively in order to optimize the use of resources to achieve performance targets. It involves the function of Forecasting, Resource Planning and Scheduling.
The overall job purpose is to determine resource requirements for all campaigns and lines of businesses dealing with customer contacts, ensuring that shifts are aligned to customer demand & commercially viable, meeting service standards & excellent service.
What we Offer:
- Contract with the final client;
- Base salary: 1800€ (Gross)/ month;
- Meal allowance: 7€/day;
- Performance Bonus – Quarterly – up to 300€ (Gross).
Competências:
Requirements:- English C2 level written and spoken;
- Candidate must possess at least a vocational diploma or short course certificate, bachelors or college degree (any field);
- At least 2 years of working experience in the related field is required for this position;
- Ability to work independently;
- Ability to function in a team environment, providing the necessary support and assistance to various levels from management team;
- Ability to work from 7AM-6PM 8h/day, mostly Monday to Friday with flexibility for weekends if needed;
- Intermediate proficiency with Microsoft Office applications, especially in Excel (Advanced Level);
- Strong analytical skills, understanding complex reporting and data transformations from multiple sources;
- Must have a thorough understanding of contact center and workforce management KPIs;
- Must have a thorough understanding of forecasting, staffing and scheduling workforce;
- Must have an exceptional verbal and written communication skills with demonstrated ability to research, problem solve, troubleshoot, influence and partner across the organization;
- Experience working in a dynamic and fast paced operating environment;
- Analytical thinking;
- Capacity to adapt to various procedures or technical changes;
- General knowledge of computerized data management and micro computing systems and experience with word processing, spreadsheet, database, statistical, and presentation software as well as other text, communications and relational database software;
- Statistical knowledge.
| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Sector de actividade | Comércio, Vendas e Serviços | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
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