Detalhes da oferta
At Vertiv, we build products that keep critical technologies running 24/7. We are proud to be the first to protect mainframes with precision cooling systems and introduce an integrated enclosure system into distributed networks. We've helped some of the biggest names in the industry expand online capacity faster and at a lower cost, especially as demand for storage and processing has increased with search and social media. Our portfolio encompasses energy, thermal and infrastructure management products, software and solutions, complemented by a network of almost 250 service centers around the world.Summary
- Responsible for commissioning, maintenance and emergency repairs of VERTIV/Liebert equipment, batteries, power distribution and installation monitoring.
- Establish, promote and maintain excellent relationships with customers, vendors, distributors and others within the area.
- Maintain continuous communication with the dispatching team and department manager/supervisor.
- Responsible for assigned spare parts in your inventory.
- Follow and respect, in all technical interventions, the environmental guidelines established by Vertiv and those specific to the customer's facilities where the intervention is carried out.
Tasks and responsibilities
- Respond in a professional manner to all assigned service calls and when remaining on call.
- Read, understand and comply with all established procedures.
- Carry out all work safely and in accordance with the safety policy.
- Periodically ensure that replacements are properly processed.
- Keep the team of dispatchers informed of your scheduled jobs and the status of all open jobs through defined procedures.
- Maintain the accuracy of customer information by reporting any error detected.
- Send the Service Request (SR) daily, punctually, correctly and completely.
- Keep the vehicle clean and properly maintained.
- Report and promote any sales or improvement opportunities that are needed at a facility/client
- Be the point of reference for main customers in case of emergencies and problem resolution.
- Ensure availability to work occasionally during weekends, nights or outside working hours in accordance with current legislation.
- Work strictly with the coordinator to deal with operational matters on a daily basis.
- Comply with ITC legislation at user level.
- Attend required technical training both locally and in the factory.
Required qualifications
- Professional mid-level training in electricity and electronics.
- Computer knowledge, particularly Office tools.
- Medium level proficiency in English.
- Experience in customer service.
- Proactivity, ability to plan, organize and manage time effectively.
- Valid Light driving license.
- Preference for residence in the Greater Lisbon area.
Working conditions:
- Opening hours from Monday to Friday from 09:00 to 17:30.
- Travel locally and internationally when requested due to service/training needs.
- Occasional maneuvers weighing up to 30 kg
| Distrito | Lisboa | ||||
|---|---|---|---|---|---|
| Local | Sintra | ||||
| Habilitações mínimas | Escola primária | ||||
| Experiência mínima | 0-1 anos | ||||
| Idiomas | English | ||||
| Sector de actividade | Engenharia e Serviços Técnicos | ||||
| Tipo de contrato | Full-time | ||||
| Tipo de oferta | Emprego | ||||
| Contactos |
Vertiv
Av. República 3000 Estoril Office Center, Porta B, Piso 3, 2649-517 Alcabideche, Portugalia 2649-517 Sintra Portugal
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