Detalhes da oferta
Our brand client is hiring Technical Support Agents for a well know Technology brand! As a Technical Support Advisor,you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face.
You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology
with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance
your career at your own pace.
Responsibilities:
Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels
in a friendly and efficient manner.
Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise
questions.
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge
gained from the internal training and support systems.
Per each customer contact gather and document all relevant information into the system to ensure a high level of
service is delivered.
Keep up to date with all new developments in the technical area, networks and consumer electronics relating to
the position.
Requirements:
Fluency in Dutch (C1/C2)
Intermediate level of English
Good computer skills
Excellent communication skills
Team spirit and flexibility
On offer:
Competitive wages (14 monthly payments per year)
Performance bonus
Relocation package
Paid and ongoing training
Meal allowance
Health insurance after 6 months
International and dynamic environment
Career progression
Considerable investment in employees and their career development
Opportunity to work in a dynamic and multicultural atmosphere.
Mobility if needed between countries
Possibility of moving to other departments in the future
Social events: Drinks, BBQ, team buildings, etc
| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Habilitações mínimas | 12º ano de escolaridade | ||||||
| Experiência mínima | 0-1 anos | ||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
SpotOn connections
60 Tower Road, Sliema SLM 1606-SLM 1606 Rabat Malta
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