Detalhes da oferta
Randstad Professionals is the brand of Randstad Group focused on the recruitment of Middle & Top Management.Our client is one of the largest multinational companies of telecommunications, who is looking for a Technical Assistance Center.
Responsibilities:
- Tier2/3 Level support, incident management and resolution by direct troubleshooting work or knowledge re-use, working in direct interface with customer, R&D, Care and organization.
- Provide accurate solutions/workarounds for cases, based on in depth analysis, in the agreed timeframe with high quality to ensure 'first time' right;
- Participates in emergency 24/7 duty, ensures proper EME case information and reporting.
- On request, participates in field activities, i.e installation and/or commissioning and/or integration, network expansion, SW maintenance activities such as SW change planning, launch, trials and pilot projects support.
Offer:
Excellent opportunity to be involved in an attractive project.
Competências:
Ideal profile:- Between 4-6 years Telecommunications industry experience;
- Minimum Bachelors Degree in Electrical Engineering or equivalent experience;
- English spoken/ written is mandatory;
- Available to support emergency call-up rotas on a 24/7 basis; proven track record on a position involved with the 24x7 technical support of telecommunications networks is a plus;
- Advanced knowledge of data transmission technologies (Ethernet L2/L3, IP, Carrier Ethernet, IP/MPLS, MPLS-TP);
- Strong understanding data networks scenarios (BGP4, OSPF, Integrated IS-IS, PWE, L2 Protocols (STP, RVT, OAM), PPP, Frame Relay, ATM and IP/MPLS (VPWS, VPLS, IPVPN, LDPxRSVP);
-Experience with test equipment, i.e Traffic generator, protocol analysers;
- Experience in technical support for data products or similar activities, i.e commissioning and integration, optical networks planning and optimization, system verification will be a strong plus;
- Good communication skills, ability to clearly articulate solutions to the customer;
-Team player and able of self-enabling on new technologies, new products;
- Knowledge sharing mindset, actively developing and sharing knowledge via discussion forums and expert communities;
-Strong customer focus;
- Proactive, autonomous and able to build and maintain good relationship with customer;
- Self-motivated well-organized individual who can prioritize work and handle multiple tasks under pressure.
| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
|