Team Leaders (Multilingual Speakers)

Lisboa Full-time

Detalhes da oferta

Team Leaders (Multilingual Speakers)

To work with REDITUS international partner - Webhelp, we are looking for enthusiastic and motivated Team Leaders who are committed to high standards of quality and efficiency.

Since 2000, and today N°3 in Europe, the group WEBHELP is the fastest growing international operator in Customer Relationship Management. With over 165 client partners globally, joint revenues for this year are expected to exceed 650 million euros. On a daily basis, 27 000 employees deliver exceptional customer experiences in 58 production sites across 15 countries : France, Romania, Morocco, United Kingdom, India, South Africa, Netherlands, Germany, Austria, Italy, Portugal...

By joining Webhelp, you will be integrating a dynamic company where you can make a difference and find real career development opportunities.

Webhelp is today given the unique opportunity to manage the relationship with easyJet customers. easyJet is Europe’s leading airline, flying more of Europe’s top 100 routes than any other airline. Last year they connected over 60 million people across more than 30 countries, interacting with over 4 million customers through their customer contact centres. easyJet is passionate about its customers and creating a positive, friendly experience.
Joining us, you will bring the easyJet customer charter to life.

The mission:
As a manager close to your team, you will guarantee the performance and development of your team members. Your main responsibilities will involve:
- Support your team (manage, motivate, federate as one team; develop their skills and create a sense of loyalty);
- Manage the production of your team (evaluate calls, communicate activity figures and ensure information from the floor is heard).

Your profile:
You are passionate about customer service.
You have experience in customer relationship management and excellent managerial skills.
You are native or fluent (level C2) in one of these languages: English, French, Italian, German or Spanish.
Additionally, you have an intermediate level of English (level B).
You have excellent communication skills and you have the ability to analyze detailed information.
You have a strong sense of organization and responsibility and a real ability to adapt.

What you can expect:
The support and training you will receive during your integration will give you the opportunity to develop your skills and evolve within Webhelp.

Location: Center of Lisbon.

Ready to take up the challenge? More than your past experience, your motivation and personality will make the difference! Join the team and show off your talents!

Please send your CV to with the reference (subject): TL_WHFR_2015
Habilitações mínimas 12º ano de escolaridade
Experiência mínima 0-1 anos
Idiomas English, French, Italian
Sector de actividade TI, Telecomunicações e Comunicação
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Reditus
Av. 5 de Outubro 125
1069-044 Lisboa