Support | Aftersales Assistant - Porto Salvo

Descrição: 

We are hiring a  Aftersales Assistant  for a multinational technological company.

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O que terás de fazer

• Prepare & update Procedure Manuals and communications, SOBs, SAW, SOP to ASC and internal regarding warranties

• Warranty bill Sanity Check for weekly and monthly closing

• Support and apply and publish the new Warranty logic from EHQ/ECSO and requests from SSC In house

• Solve issues with EHQ/ECSO and SSC In house and HQ IT VOC and W VOC

• Support in new projects (logics or new systems implementation)

• Monitoring Error codes and Special code applied

• Contact legal and submit Legal Advices in SELMS regarding Warranty Laws and rules

• Support ASC with WB invoice and credit note questions & aging follow up 

• Send excel file to BPO with WB Customer information 

• Support and apply and publish new procedures from EHQ/ECSO, SSC In house, Parts W/H

• Requests from EHQ/ECSO and SSC In house and HQ IT VOC and WVOC

• Inform ASC - all spare parts price changes - weekly

• Submit approval - SEIB-PT spare parts purchase order's

• Prepare and reply Audits as needed 

• Execute Monthly Accrual to deliver to Finance Team

• Support and check with Finance Team and SVC Network colleagues in case of Budget/accrual

• Solve issues with Finance Team when Costs are not OK

• Support to finance depart - Identify the invoice PIC

O que precisas de garantir

• Degree in Finance

• At least 5 years of experience in a similar role;

• Fluency in English;

• Advanced MS Office skills;

• Strong organizational skills, adaptable to diverse environments and departments;

• Quick learner, efficient executor, with a creative and solution-oriented mindset;

• Team player with a supportive approach.

O que te proporcionamos

O que terás de fazer

• Prepare & update Procedure Manuals and communications, SOBs, SAW, SOP to ASC and internal regarding warranties

• Warranty bill Sanity Check for weekly and monthly closing

• Support and apply and publish the new Warranty logic from EHQ/ECSO and requests from SSC In house

• Solve issues with EHQ/ECSO and SSC In house and HQ IT VOC and W VOC

• Support in new projects (logics or new systems implementation)

• Monitoring Error codes and Special code applied

• Contact legal and submit Legal Advices in SELMS regarding Warranty Laws and rules

• Support ASC with WB invoice and credit note questions & aging follow up 

• Send excel file to BPO with WB Customer information 

• Support and apply and publish new procedures from EHQ/ECSO, SSC In house, Parts W/H

• Requests from EHQ/ECSO and SSC In house and HQ IT VOC and WVOC

• Inform ASC - all spare parts price changes - weekly

• Submit approval - SEIB-PT spare parts purchase order's

• Prepare and reply Audits as needed 

• Execute Monthly Accrual to deliver to Finance Team

• Support and check with Finance Team and SVC Network colleagues in case of Budget/accrual

• Solve issues with Finance Team when Costs are not OK

• Support to finance depart - Identify the invoice PIC

O que precisas de garantir

• Degree in Finance

• At least 5 years of experience in a similar role;

• Fluency in English;

• Advanced MS Office skills;

• Strong organizational skills, adaptable to diverse environments and departments;

• Quick learner, efficient executor, with a creative and solution-oriented mindset;

• Team player with a supportive approach.

O que te proporcionamos