Spanish Speaker - Customer Service Support 8H

Lisboa Full-time

Detalhes da oferta

Spanish Speaker  -  Customer Service Support – Retail Industry

 

Ventask is a fast growing Contact Center Service Provider based in Lisbon, we´re a young team and we proudly work with Clients from the Banking, Insurance, Automotive, Customer’s Associations and Utilities Industries.

We have a young team that delivers a premium service and we are a reference as an Inbound and Outbound Service Provider.

 

Our Client is a company that operates in 20 countries, selling their products through Premium Retailers and E-Commerce platforms. Our Client products are produced mainly in local countries and their products earned quality awards in several countries.

 

Responsabilities:

 

Customer Service Support for the Spanish Market;
Ensure an adequate response time while delivering the highest possible service;
Help Clients by phone, chat or social network any of the customer’s questions and concerns regarding the service and deliveries;
Maintain excellent quality and efficiency to achieve company targets
Provide Information regarding shipping and delivery;
Advice our customers on a high level, providing an excellence service and meeting their individual needs.
Managing strong relationships with the customers;
Be proactive in order to meet customers expectations and deliver an answer in the agreed SLA;

Profile

 

Resident in Lisbon, Portugal;
Native level of spoken and written Spanish
Near Native Level of Portuguese or Italian will be a Plus
Available to work from 8am until 5pm from Monday until Friday;
MS Office and Windows Skills
Good knowledge of Webchats, Facebook and Instagram
Prior Customer support, service or helpdesk experience will be a Plus;
Great listener and problem solver for each unique customer challenge;
Curious and passionate
Problem-solving skills and the ability to understand customer needs to own the solution.

 

Our Offer

Base Salary + Bonus + Meal allowance
Direct Contract with the Company
Good opportunity to grow and evolve within our organization;
Work location: In Parque das Nações, right next to Gare Do Oriente with direct access to all transport and to the Airport

 Envie CV para rh.ventask@ventask.pt
DistritoLisboa
LocalParque das Nações
Habilitações mínimas Escolaridade obrigatória
Experiência mínima 0-1 anos
Características pessoais Perfil comercial e facilidade comunicacional
Idiomas português
Conhecimentos de informática Conhecimentos na óptica do utilizador
Sector de actividade Comércio, Vendas e Serviços
Tipo de contrato Full-time
Duração 8H
Remuneração Aprox 750 Euros
Tipo de oferta Emprego
Contactos Ventask Group
Edf. Mythos Av. D João II 1.06.2.1 Sala 303
1990-095 Lisboa
Portugal
Álvaro Ferreira
rh.ventaskventask.pt
216002891
933529184