Detalhes da ofertaSpanish Speaker - Customer Service Support – Retail Industry
Ventask is a fast growing Contact Center Service Provider based in Lisbon, we´re a young team and we proudly work with Clients from the Banking, Insurance, Automotive, Customer’s Associations and Utilities Industries.
We have a young team that delivers a premium service and we are a reference as an Inbound and Outbound Service Provider.
Our Client is a company that operates in 20 countries, selling their products through Premium Retailers and E-Commerce platforms. Our Client products are produced mainly in local countries and their products earned quality awards in several countries.
Customer Service Support for the Spanish Market;
Ensure an adequate response time while delivering the highest possible service;
Help Clients by phone, chat or social network any of the customer’s questions and concerns regarding the service and deliveries;
Maintain excellent quality and efficiency to achieve company targets
Provide Information regarding shipping and delivery;
Advice our customers on a high level, providing an excellence service and meeting their individual needs.
Managing strong relationships with the customers;
Be proactive in order to meet customers expectations and deliver an answer in the agreed SLA;
Resident in Lisbon, Portugal;
Native level of spoken and written Spanish
Near Native Level of Portuguese or Italian will be a Plus
Available to work from 8am until 5pm from Monday until Friday;
MS Office and Windows Skills
Good knowledge of Webchats, Facebook and Instagram
Prior Customer support, service or helpdesk experience will be a Plus;
Great listener and problem solver for each unique customer challenge;
Curious and passionate
Problem-solving skills and the ability to understand customer needs to own the solution.
Base Salary + Bonus + Meal allowance
Direct Contract with the Company
Good opportunity to grow and evolve within our organization;
Work location: In Parque das Nações, right next to Gare Do Oriente with direct access to all transport and to the Airport
Envie CV para firstname.lastname@example.org
|Local||Parque das Nações|
|Habilitações mínimas||Escolaridade obrigatória|
|Experiência mínima||1-3 anos|
|Características pessoais||Perfil comercial e facilidade comunicacional|
|Idiomas||português e espanhol|
|Conhecimentos de informática||Conhecimentos na óptica do utilizador|
|Sector de actividade||Comércio, Vendas e Serviços|
|Tipo de contrato||Full-time|
|Remuneração||Aprox 800 Euros|
|Tipo de oferta||Emprego|
Edf. Mythos Av. D João II 1.06.2.1 Sala 303