Service Network Supervisor - Oeiras - Porto Salvo

Descrição: 

We are hiring a Service Network Supervisor for a multinational technological company.

O que terás de fazer

- High-level service center management;

- Define strategies to implement local and HQ objectives in the Service Network;

- Plan and support team activities to achieve overall and individual performance; Visit service centers;

- Periodic activities and plan reviews; Meetings with customers; Meetings with internal stakeholders;

- Implementation of local and HQ processes and policies;

- Visits to ASC candidates, approval, and start-up;

- Audit coordination; Define training plans;

- Risk assessment and mitigation plans;

- Interface with HQ for new requests and rollout projects;

- Application of contractual and procedural requirements;

- Service center business review;

- Management of innovation processes;

- Development of the improvement process;

- Marketing and service network image campaigns;

- Implementation of benchmarking and best practices;

- Reporting and presentation of plans, activities, and results.

O que precisas de garantir

- Degree in Business, Management, or related field;

- Process improvement and analytical skills;

- IT tools usage experience;

- Advanced knowledge of MS Excel;

- Strong written and verbal communication skills in English.

O que te proporcionamos

- Hybrid work;

- Performance bonus;

- Free parking;

- Health Insurance;

- Birthday Day off;

- Integration in a dynamic team;

- Participation in challenging projects.

O que terás de fazer

- High-level service center management;

- Define strategies to implement local and HQ objectives in the Service Network;

- Plan and support team activities to achieve overall and individual performance; Visit service centers;

- Periodic activities and plan reviews; Meetings with customers; Meetings with internal stakeholders;

- Implementation of local and HQ processes and policies;

- Visits to ASC candidates, approval, and start-up;

- Audit coordination; Define training plans;

- Risk assessment and mitigation plans;

- Interface with HQ for new requests and rollout projects;

- Application of contractual and procedural requirements;

- Service center business review;

- Management of innovation processes;

- Development of the improvement process;

- Marketing and service network image campaigns;

- Implementation of benchmarking and best practices;

- Reporting and presentation of plans, activities, and results.

O que precisas de garantir

- Degree in Business, Management, or related field;

- Process improvement and analytical skills;

- IT tools usage experience;

- Advanced knowledge of MS Excel;

- Strong written and verbal communication skills in English.

O que te proporcionamos

- Hybrid work;

- Performance bonus;

- Free parking;

- Health Insurance;

- Birthday Day off;

- Integration in a dynamic team;

- Participation in challenging projects.