Service Desk Analyst (m/f) - German - Torres Vedras - JO-1908-148928

Lisboa Full-time

Detalhes da oferta

Kelly Services is a multinational company, based in Portugal since 2008. As Human Resources specialists, we work every day to give the best solutions to our partners and to our candidates. Our focus benefits our customers, wherever they operate around the globe – in a growing number of specialized fields.

Right now, we’re working with a global leader in cash technology solutions, for clients in the financial and retail field, cash centre and gaming industries.
To keep up with our client’s strategy and always with excellence in mind, we’re recruiting a Service Desk Analyst (m/f), who can speak fluently German and English, to join our client’s operations in Torres Vedras.

As a Service Desk Analyst, you will be responsible to give first level support to all our client departments, and your main responsibilities are:
- Incident and Service Request logging, prioritization and assignment;
- Manning the Service Desk number, when on shift, always;
- FTF (First Time Fix) of as many Incidents as possible, within SLA;
- Accurate assignment of Incidents and Requests to other IS teams when unable to be resolved at first line;
- Accurately capturing required details to log tickets;
- Reporting on statistics as required;
- Fulfilling the joiners, movers and leavers requests in accordance with regulatory compliance.

Profile required:
- Native or Fluency in German oral and written, at least C level (mandatory);
- Good level of English oral and written (mandatory);
- Previous experience in similar functions (is a plus);
- ITIL Foundation preferred but not required;
- Strong foundation and/or passion for computing and IT;
- Willing to work on a 24x7 rota (with appropriate remuneration);
- Good understanding of enterprise technologies;
- Data and results-driven.
 
We offer:
- Attractive salary package –> 17 600€ p/year, meal allowance, health insurance and annual company bonus;
- Work in a dynamic environment where customer satisfaction is the driver;
- Challenging, responsible and varied tasks.
 
Workplace: Torres Vedras
 
If you are looking for an opportunity where you can make a difference, then this job is for you!
We’re looking forward to meeting you!
DistritoLisboa
Sector de actividade Comércio, Vendas e Serviços
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Kelly Services
Rua Joshua Benoliel, 6, Edifício Alto das Amoreiras, 10ºA
1250-133 Lisboa
Portugal
213716180
213715271
https://www.kellyservices.pt/pt/