Detalhes da oferta
Exciting Career Opportunity! Are you detail-oriented, passionate about quality, and driven by continuous improvement? Then this opportunity might be for you! We’re looking for a Quality Analyst to join a dynamic and growing project in Lisbon, where service excellence and quality truly make the difference. Location: Lisbon This role is perfect for professionals with experience in Contact Center / BPO environments who enjoy working closely with operational teams to drive performance and quality standards. Your Responsibilities: Monitor and evaluate customer service interactions (calls, emails, chats, among others); Ensure compliance with quality standards, procedures, and project guidelines; Analyze quality performance results and identify improvement opportunities; Provide structured, constructive, and actionable feedback to operational teams; Collaborate closely with Team Leaders, Training, and Operations teams; Support the implementation of corrective actions and development plans. Your Profile: Previous experience in Quality roles within a Contact Center/BPO environment (preferred); Strong analytical skills and high attention to detail; Excellent communication skills with the ability to deliver effective feedback; Results-oriented with a continuous improvement mindset; Critical thinking, strong sense of responsibility, and team spirit. What We Offer: Integration into a stable and solid project; Initial and ongoing training; Competitive salary + meal allowance + additional benefits; Real opportunities for professional growth and career development. Ready to embark on an exciting career journey? Apply now and take the next step in your career!| Distrito | Lisboa | ||||||||
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| Local | Lisboa | ||||||||
| Sector de actividade | Contabilidade / Finanças | ||||||||
| Tipo de contrato | Full-time | ||||||||
| Tipo de oferta | Emprego | ||||||||
| Contactos |
Adecco Recursos Humanos, E.T.T., Lda.
Edifício Mar Vermelho Av. D. João II, Lote 1.06.2.5 B, 9.º Piso, Parque das Nações 1990-095 Lisboa Portugal
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