Online Casino Manager

Detalhes da oferta

• Casino product
• BI
• CRM
• VIP
• Risk management
• Customer Services

• Own and optimize all game content across websites, mobile and download software
• Work closely with the Product team to manage and deliver the game content roadmap covering in house content and a wide range of third-party suppliers
• Be a key point of contact for some of the industry’s top providers and work together to grow the business
• Set up, configure and manage back-office tools for Casino operations to run effectively/efficiently
• You will also advise Product teams to develop new product features within the casino and for back-office tools
• Work with BI to review business trends and manage KPI performance of our game offering
• Identify and implement revenue generating opportunities across the business e.g. new game providers, product developments, lobby optimization
• Report on KPI performance to key stakeholders across the business
• Ensure Marketing teams are integrating game content as a key part of their acquisition and CRM strategies
• Ensure smooth running of the casino’s operational aspects such as fraud, bonus abuse, payments and KYC
• Work with Risk teams to monitor any suspicious playing patterns that will limit fraud and bonus abuse
• You will establish and uphold a professional standard across all casino & games player operations employees. As such you will establish best practices, improve on existing processes and introduce new ones for all casinos and their employees. You will interact with casino & games management to ensure the player operations activities are in line with the strategy and brand considerations
• Ensuring compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
• Constantly improving existing processes; identifying and implementing new revenue enhancing processes
• Business Awareness. Develops an understanding of the customer’s environment and service delivery requirements to enable the delivery of first class service.
• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

• Education: High School or University studies in a technical field will be an advantage
• Fluent in Portugueseand English(mandatory)
• More than one years in a similar Casino Operations related role
• A results-oriented and seasoned revenue manager who is customer focused, and possesses strong commercial awareness and analytical skills
• Strong commercial awareness and analytical skills
• Experience of working in a Global environment and operating in a complex and uncertain regulatory environment
• Knowledge of online casino and gaming products
• Experience managing operations within the online gaming
• Proven people management skills
• A track record of delivering budgeted KPIs and net revenue growth over sustained periods of time

• Good presentation skills
• Good experience of user-centered product design and development