Detalhes da oferta
The Assistant Call Center Manager is a floor manager, taking immediate management decisions on the call center floor to drive the KPIs. He/she coordinates a team of Team Leaders, being responsible for their motivation, training and development. He/she reports to the Call Center Manager and interacts with the corporate client to report the team’s results.Competências:
Native Spanish speakers (mandatory);Fluency in English (mandatory);
Experience managing Contact Center teams;
IT knowledge;
Team spirit;
Ability to make decisions under high levels of stress.
Principais responsabilidades
• Manage a team of Team Leaders, monitor their performance, work on their development and provide them with training and support;• Analyze and report main results and KPIs to the Call Center Manager and to the client;
• Identify potential risks and opportunities of improvement;
• Ensure the correct implementation of the standard processes and procedures.
Oferta
• Excellent work opportunity in a dynamic leading multinational company;• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events.
| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Sector de actividade | Comércio, Vendas e Serviços | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
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