Detalhes da oferta
Adecco Portugal is currently searching and hiring Italian and English speakers for a role of Italian Team Leader for it's international telecommunications client, based in Lisbon.Funções
As a Team Leader, you will:Supervise, monitoring and develop a team of Customer Consultant
Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.
Lead a team of customer consultant to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
Create an inspiring team environment with an open communication culture
Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth
Requisitos
Our ideal candidate:Native or Proficient in Italian (C2)
Proficiency in English (C1/C2)
Experienced in management/call center industry
People and result oriented
In-depth knowledge of performance metrics (KPI’s)
Good IT skills, especially on MS Excel
Excellent communication and leadership skills
Organizational and time-management skills
Experience in telecommunications will be highly valued
Oferta
We offer:Competitive wage (14 monthly payments per year)
Attractive performance bonus
Transportation and meal allowance
Private Health insurance
Hybrid model Work from home/office
MON - SUN (7am-9pm rotative)
If your experience and expectations meet the requirements, do not hesitate to apply.
| Distrito | Lisboa | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Local | Lisboa | ||||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||||
| Tipo de contrato | Full-time | ||||||||
| Tipo de oferta | Emprego | ||||||||
| Contactos |
Adecco Recursos Humanos, E.T.T., Lda.
Edifício Mar Vermelho Av. D. João II, Lote 1.06.2.5 B, 9.º Piso, Parque das Nações 1990-095 Lisboa Portugal
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