Italian Speaker - Customer Service Support - 8H

Lisboa Full-time

Detalhes da oferta

Italian Speaker - Customer Service Senior Support Representative – Retail Industry



Ventask is a fast growing Contact Center Service Provider based in Lisbon, we´re a young team and we proudly work with Clients from the Banking, Insurance, Automotive, Customer’s Associations and Utilities Industries.

We have a young team that delivers a premium service and we are a reference as an Inbound and Outbound Service Provider.



Our Client is a company that operates in 20 countries, selling their products through Premium Retailers and E-Commerce platforms. Our Client products are produced mainly in local countries and their products earned quality awards in several countries.



Responsibilities:

Customer Service Support for the Italian Market;
Ensure an adequate response time while delivering the highest possible service;
Help Clients by phone, chat or social network any of the customer’s questions and concerns regarding the service and deliveries;
Maintain excellent quality and efficiency to achieve company targets
Provide Information regarding shipping and delivery;
Advice our customers on a high level, providing an excellence service and meeting their individual needs.
Be proactive in order to meet customers expectations and deliver an answer in the agreed SLA;
Motivate, lead, guide, and direct all assigned agents to reach their highest potential both in terms of service metrics and career goals;
Ensures both individual and team productivity, manages performance, assistance and real-time coaching;
Monitors contacts to identify areas of opportunity to improve performance and customer experience;
Work with Operations Director to escalate issues.


Profile

Must have at least 1 year of experience in a customer center environment;
Fluency in Italian (C2 or native);
Fluency in Portuguese (C2 or native);
Good knowledge of English
Demonstrated ability to coach, improve performance and develop individuals;
Must be able to effectively communicate (both verbally and in written form);
Ability to work independently and in a team environment to accomplish a common goal;
Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities;
Mindset focused on the Customer Experience;



Our Offer

Base Salary + Bonus + Meal allowance
Direct Contract with the Company
Good opportunity to grow and evolve within our organization
Work location: In Parque das Nações, right next to Gare Do Oriente with direct access to all transport and to the Airport

Please send your resume to hugo.martins@ventask.pt   
DistritoLisboa
LocalParque das Nações
Habilitações mínimas Escolaridade obrigatória
Experiência mínima 0-1 anos
Características pessoais Perfil comercial e facilidade comunicacional
Idiomas português e Italiano
Conhecimentos de informática Conhecimentos na óptica do utilizador
Sector de actividade Comércio, Vendas e Serviços
Tipo de contrato Full-time
Duração 8H
Remuneração Aprox 800 Euros
Tipo de oferta Emprego
Contactos Ventask Group
Edf. Mythos Av. D João II 1.06.2.1 Sala 303
1990-095 Lisboa
Portugal
Álvaro Ferreira
rh.ventaskventask.pt
216002891
933529184