Detalhes da oferta
Italian Speaker - Customer Service Senior Support Representative – Retail Industry
Ventask is a fast growing Contact Center Service Provider based in Lisbon, we´re a young team and we proudly work with Clients from the Banking, Insurance, Automotive, Customer’s Associations and Utilities Industries.
We have a young team that delivers a premium service and we are a reference as an Inbound and Outbound Service Provider.
Know more about us in www.ventask.pt or www.facebook.com/ventaskportugal/
Our Client is a company that operates in 20 countries, selling their products through Premium Retailers and E-Commerce platforms. Our Client products are produced mainly in local countries and their products earned quality awards in several countries.
Responsibilities:
• Customer Service Support for the Italian Market;
• Ensure an adequate response time while delivering the highest possible service;
• Help Clients by phone, chat or social network any of the customer’s questions and concerns regarding the service and deliveries;
• Maintain excellent quality and efficiency to achieve company targets
• Provide Information regarding shipping and delivery;
• Advice our customers on a high level, providing an excellence service and meeting their individual needs.
• Be proactive in order to meet customers expectations and deliver an answer in the agreed SLA;
• Motivate, lead, guide, and direct all assigned agents to reach their highest potential both in terms of service metrics and career goals;
• Ensures both individual and team productivity, manages performance, assistance and real-time coaching;
• Monitors contacts to identify areas of opportunity to improve performance and customer experience;
• Work with Operations Director to escalate issues.
Profile
• Must have at least 1 year of experience in a customer center environment;
• Fluency in Italian (C2 or native);
• Fluency in Portuguese (C2 or native);
• Good knowledge of English
• Demonstrated ability to coach, improve performance and develop individuals;
• Must be able to effectively communicate (both verbally and in written form);
• Ability to work independently and in a team environment to accomplish a common goal;
• Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities;
• Mindset focused on the Customer Experience;
Our Offer
• Base Salary + Bonus + Meal allowance
• Direct Contract with the Company
• Good opportunity to grow and evolve within our organization
• Work location: In Parque das Nações, right next to Gare Do Oriente with direct access to all transport and to the Airport
Email: rh.ventask@ventask.pt
| Distrito | Lisboa | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Local | Parque das Nações | ||||||||
| Habilitações mínimas | 12º ano de escolaridade | ||||||||
| Experiência mínima | 0-1 anos | ||||||||
| Características pessoais | Perfil comercial e facilidade comunicacional | ||||||||
| Idiomas | português e Italiano | ||||||||
| Conhecimentos de informática | Conhecimentos na óptica do utilizador | ||||||||
| Sector de actividade | Comércio, Vendas e Serviços | ||||||||
| Tipo de contrato | Full-time | ||||||||
| Duração | 8H | ||||||||
| Remuneração | Aprox 750 Euros | ||||||||
| Tipo de oferta | Emprego | ||||||||
| Contactos |
Ventask Group
Edf. Mythos Av. D João II 1.06.2.1 Sala 303 1990-095 Lisboa Portugal
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