Detalhes da oferta
Do you have experience in IT and are looking for a new career? I have the right opportunity for you!
Detalhes
Your main duties will be to:rnrn- Provide IT fault repair at the customer's premises for incidents reported via the customer's Call Management system to fulfil agreed SLAs;rnn- Carry out day-to-day operations, ensuring that all incidents, service requests and maintenance work at the premises are supported effectively, ensuring that the impact and disruption to IT services is kept to an absolute minimum;rnn- Ensuring that all relevant processes, policies and procedures are adhered to;rnn- Building relationships with customers and end users to ensure that the company's image is maintained and enhanced to provide first-class customer satisfaction.rnn- Hardware support is key, as is the ability to manage and maintain an accurate inventory of spare parts and consumables to achieve timely repairs;rnn- Report to the Service Delivery Manager any problems with the services provided by the company that do not fulfil the respective service delivery/project objectives;rnn- To fulfil any other relevant duties applicable to the scope of the site engineer as documented in the site procedure documents or required by the Service Delivery Manager;rnn- Maximise revenue by identifying potential business opportunities, ITS and professional services, whilst carrying out day-to-day duties.Requisitos
Technical and procedural experience desirable:rn- Good knowledge of incident management in an end-user IT support environment;rn- Knowledge of SLAs in end-user services;rn- Experience as an on-site support and second-line technician;rn- Experience of working in virtual teams;rn- Experience in building, imaging and configuring desktops / laptops of desktop/laptop computers;rn- Experience in providing hardware repair services in desktop / laptop environments;rn- Experience in providing software support and installation services for a range of industry-standard applications and operating systems;rn- Fluency in English;rn- Driving licence and own car;rn- Willingness to travel.Oferta
Workplace: LisbonrnHours: Monday to Friday from 9am to 6pmrnBasic salary + food allowancernrnSend us your application now!rnrnrnrnA vaga deve ser considerada por todos os interessados que considerem preencher os requisitos mencionados, sendo o processo de recrutamento isento de qualquer discriminação e baseado exclusivamente nas competências e no perfil do candidato/a.rnAo candidatar-se, está a consentir expressamente a respetiva recolha, uso e tratamento dos seus dados por parte da Multitempo by Job&Talent para efeitos de recrutamento. Para os referidos efeitos, informamos que os seus dados pessoais serão guardados na nossa base de dados, e aí conservados, por um período de 5 anos. Questões referentes a acesso, retificação, eliminação, limitação, portabilidade e oposição dos dados pessoais que lhe digam respeito, consulte as nossas Políticas de Tratamento de Dados e de Privacidade no site da Multitempo by Job&talent.| Distrito | Lisboa | ||
|---|---|---|---|
| Local | LISBOA | ||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||
| Tipo de contrato | Full-time | ||
| Tipo de oferta | Emprego | ||
| Contactos |
Multitempo
Praça de Alvalade, N.º 6 - 12.º A 1700-036 Lisboa
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