Detalhes da oferta
Kelly Services is a Human Resources Management company that offers job opportunities in various sectors and since 2015 we have been distinguished as one of the 100 best companies to work for in Portugal.Our client is a people-driven global company that delivers Customer Experience solutions to some of the world’s best brands. Now, to help our client with a brand-new project, we are looking for a German Technical Advisor - Automotive field.
As a German Technical Advisor, you will offer support for exclusive services, such as Sales & After Sales, digitalization and E-Performance services via multiple contact channels.
Your main job will be:
- Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.);
- Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.);
- Outbound support (e.g. related Smart Mobility or e-Performance Services);
- Case monitoring (Monitoring, handling and - if necessary – escalation of open cases);
- Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs).
You must have:
- Native or fluency in German and English (C level minimum - mandatory);
- Experience in the customer service/ call centre industry is preferred;
- 1-year working experience within technical areas or 1-year working experience within automotive OEM customer service;
- Knowledgeable in Windows-based and Microsoft Office Applications;
- Secure handling of IT systems;
- High passion for automotive topics and digital technologies);
- Demonstrate out of the box thinking in order to resolve customer concerns
- Proficient documentation and note-taking; must be able to clearly document information.
What we offer:
- Contract directly with our client;
- Competitive wages: base + language + performance + special bonus;
- Workload: 40 hours/week (between 6 am - 8 pm, Monday to Sunday);
- Private healthcare & dental insurance (after six months of employment).
If you are looking for an opportunity where you can make a difference, then you make the perfect fit for this job!
We look forward to hearing from you!
| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Sector de actividade | Comércio, Vendas e Serviços | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Kelly Services
Rua Joshua Benoliel, 6, Edifício Alto das Amoreiras, 10ºA 1250-133 Lisboa Portugal
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