German Customer Protection Agent (M/F) - Lisbon [241-001127-1]

Lisboa Full-time

Detalhes da oferta

Are you a German and English speaker looking for a new professional challenge in sunny Lisbon, for an international Sports client?

Your purpose:

Purpose of Role:
Responsible for the day-to-day management of the operations to ensure delivery of service within the agreed quantitative and qualitative standards with focus on team performance, customer satisfaction and timely resolutions.

The role in a nutshell:
The Risk Associate works in the Risk Management & Credit Team in the Transaction Services department at Entain. The team’s overarching aim is to catch and prevent fraud at our gaming websites.


Maintain agreed service levels for the DE labels;
Support the DE hotline;
Liaise with players on account related issues, resolving problems and ensuring high levels of customer care;
Handle customer documents as part of the KYC or risk prevention flow;
Review customer withdrawals within the agreed time frames;
Perform overall review of accounts as part of withdrawal approval and/or fraud prevention procedures;
Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems;
Analyze records of Affiliate accounts, to ascertain whether there are any irregularities;
Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care;
Investigate financial irregularities on accounts;
Work with colleagues in other departments to resolve account-related issues and prevent fraud;
Help maintain quality control and customer care through analysis of player contact;
Investigate risk issues relating to third party processors;
Check gaming history.

We offer:
- Direct and permanent contract with the final client;
- Great work/salary conditions;
- MON-SUN, rotative 8h/day from 7h -22h;
- 2 days at home and 3 at the office per week (Parque das Nações).

If you have what it takes for the role, game on!
Sector de actividade TI, Telecomunicações e Comunicação
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Adecco Recursos Humanos, E.T.T., Lda.
Edifício Mar Vermelho Av. D. João II, Lote B, 9.º Piso, Parque das Nações
1990-095 Lisboa
Departamento de Serviço e Qualidade