German Customer Consultant (M/F)- Lisbon or Remote [241-001158-1]

Lisboa Full-time

Detalhes da oferta

Are you a German and English speaker looking for a new challenge at a Swiss Telcom company in Lisbon. or Full Remote?
We have the role for you!



To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.



• Fluent in German and English;
• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.


We offer:

- Base Salary + meal allowance + productivity bonus
- Company Benefits (health insurance)
- Hybrid scheme, 1 week in the office and 1 week at home // or Full Remote
- Work contract with our client.
- Entry date: 11th of March

If you have the interest, please make sure to apply.
Sector de actividade TI, Telecomunicações e Comunicação
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Adecco Recursos Humanos, E.T.T., Lda.
Edifício Mar Vermelho Av. D. João II, Lote B, 9.º Piso, Parque das Nações
1990-095 Lisboa
Departamento de Serviço e Qualidade