Detalhes da oferta
Do you have experience in customer service? Are you a Swedish speaker who enjoys helping and supporting customers in a clear and empathetic way? Do you thrive in environments where communication, problem-solving, and human interaction are key? If you are passionate about delivering high-quality support, understanding customer needs, and ensuring a smooth and efficient experience at every interaction, we would love to hear from you! As a Customer Service Representative – Swedish Market, you will be a key point of contact for users, helping them access the information or services they need while delivering clear, professional, and solution-oriented communication. Key Responsibilities Provide first-contact resolution to customer queries and ensure structured follow-up Offer specialized customer support through written and phone communication Build meaningful relationships with customers, responding in a courteous, friendly, and professional manner Meet and exceed customer service quality standards, compliance regulations, and productivity targets Deliver a high-quality customer experience that reflects company values Follow management guidelines and actively contribute with feedback Identify and understand customer needs to provide appropriate solutions Verify and update necessary information to ensure smooth service delivery Act as a liaison between users and internal teams Profile Fluent Swedish (native or C2 level) (mandatory) Advanced level of English (minimum C1), both written and verbal Excellent communication skills, including active listening and effective phone interaction Strong analytical and problem-solving skills with attention to detail Customer-oriented, empathetic, and proactive attitude Willingness to learn and grow in a dynamic environment EU citizenship or valid work permit for Portugal (mandatory) Based in Lisbon or willing to relocate (on-site role) What We Offer Permanent contract directly with the company Competitive salary based on experience Relocation package for international candidates Paid professional training Employee discounts Private healthcare & dental insurance (after 6 months) Career development and growth opportunities Engaging company culture and wellness initiatives (EverBetter program) Job stability and long-term career prospects| Distrito | Lisboa | ||||||||
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| Local | Lisboa | ||||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||||
| Tipo de contrato | Full-time | ||||||||
| Tipo de oferta | Emprego | ||||||||
| Contactos |
Adecco Recursos Humanos, E.T.T., Lda.
Edifício Mar Vermelho Av. D. João II, Lote 1.06.2.5 B, 9.º Piso, Parque das Nações 1990-095 Lisboa Portugal
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