Detalhes da oferta
Descrição e Funções:Responsibilities:
- Ensuring Demand is captured within Global and/or Market SLA´s, through both manual and electronic order methods;
- Liaise with Centre of Competence and Reference / Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of defined service level agreement;
- Provide analysis and input into root cause resolution of demand failures, supporting 1 touch orders;
- Perform periodic activity relevant review´s with stream Lead Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
- Analyze and check KPIs on quality of services provided and present during DORs;
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
- Execute identified business and internal controls of O2C processes.
Requisitos:
Requirements:
- Academic Degree, preferentially in Accounting, Finance and Economics;
- Fluency in English and an medium level of French;
- Strong computer skills, including SAP and Microsoft Office applications (Word, PowerPoint, Excel);
- Previous Customer Service or O2C experience is an advantage;
- Prior working in SSC environment an advantage;
- Strong problem solving and analytical skills;
- Strong customer focused attitude.
Oferece-se:
Offer:
- Direct contract with our client;
- Opportunity to work in a reference company in its sector;
- Salary conditions compatible with professional experience;
- Dynamic and versatile work environment.
Initial and continuous training.
Location: Linda-a-Velha, Oeiras.
Caso pretenda candidatar-se envie o seu CV para: miguel.boto@adecco.com
| Distrito | Lisboa | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Habilitações mínimas | 12º ano de escolaridade | ||||||||
| Experiência mínima | 0-1 anos | ||||||||
| Sector de actividade | Administração e Serviços de Escritório | ||||||||
| Tipo de contrato | Full-time | ||||||||
| Tipo de oferta | Emprego | ||||||||
| Contactos |
Adecco Recursos Humanos, E.T.T., Lda.
Edifício Mar Vermelho Av. D. João II, Lote 1.06.2.5 B, 9.º Piso, Parque das Nações 1990-095 Lisboa Portugal
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