Detalhes da oferta
Our Customer Support Team is here to help and to deliver first-class support in a simple, effective andtimely manner to our growing Dashlane community. Day-to-day you will be handling queries from
our customers through a wide range of channels including email, chat, social media and phone.
As the Customer Support Specialist and technical expert of the team, besides answering questions and
troubleshooting complex technical issues, you will also have additional tasks.
At Dashlane you will:
• Assist with ticket escalations from Level 1 Customer Support Agents
• Troubleshoot and investigate our most complex technical issues that involve using logs and monitoring
tools
• Escalate and raise bugs for technical issues that you cannot solve to development/engineering team
• Work closely with Product and Development teams to communicate appropriate temporary
workarounds when necessary
• Provide Support reports about major technical issues
• Update/create content for our internal knowledge base and our help center (article, videos)
• Provide technical training to other team members and build an internal technical product knowledge
database to leverage the team's productivity
Our Customer Support Team is here to help and to deliver first-class support in a simple, effective and
timely manner to our growing Dashlane community. Day-to-day you will be handling queries from
our customers through a wide range of channels including email, chat, social media and phone.
As the Customer Support Specialist and technical expert of the team, besides answering questions and
troubleshooting complex technical issues, you will also have additional tasks.
At Dashlane you will:
• Assist with ticket escalations from Level 1 Customer Support Agents
• Troubleshoot and investigate our most complex technical issues that involve using logs and monitoring
tools
• Escalate and raise bugs for technical issues that you cannot solve to development/engineering team
• Work closely with Product and Development teams to communicate appropriate temporary
workarounds when necessary
• Provide Support reports about major technical issues
• Update/create content for our internal knowledge base and our help center (article, videos)
• Provide technical training to other team members and build an internal technical product knowledge
database to leverage the team's productivity
This role is based in Lisbon
• Full-time 8h/day between Monday to Sunday, including weekends and bank holidays
• Rotative shifts comprised within 8am and 1am (Lisbon time)
• Great culture and multicultural work environment
• Base salary (x14 months) + Meal Allowance + health assurance + flex benefit package
• We offer coffee, drinks and snacks at the office as well as kitchen space
Competências:
Fluency in English is mandatory (French or German are a plus)Ideally 1-3+ years providing technical customer support, preferably for a software or tech company
Experience using Zendesk or other ticketing systems
Experience working with developers/engineers and QA teams
Experience supporting both Windows and macOS X environments as well as Android and IOS
Experience in troubleshooting technical issues that can arise on web apps, mobile apps, local software,
and web extensions
| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
|