Detalhes da oferta
Dashlane is a password manager and online security app for everyone who lives, works, and plays on the internet. With a simple, intuitive design and patented security technology, Dashlane keeps passwords, personal data, and payment info at people's fingertips, so they can stop guessing passwordsand wasting time filling out forms. Dashlane has helped over 11 million users in 180 countries manage and secure their digital identities and has enabled over $17 billion in e-commerce transactions. Our team in Paris, New York and Lisbon is united by our passion for password security and the belief that our success is built on the diverse backgrounds of every member.
Competências:
Fluency in English is mandatory (French or German are a plus)At least 1 year providing technical customer support, preferably for a software or tech company
Experience using Zendesk or other ticketing systems
Experience working with tech teams like developers/engineers and QA teams
Experience supporting both Windows and macOS X environments as well as Android and IOS
Experience in troubleshooting technical issues that can arise on web apps, mobile apps, local software,
and web extensions
Principais responsabilidades
Our Customer Support Team is here to help and to deliver first-class support in a simple, effective and timely matter to our growing Dashlane community. Day-to-day you will be handling queries from our customers through a wide range of channels including email, chat, social media and phone.As the Customer Support Agent of the team, besides helping people who use Dashlane to resolve their questions and concerns, you will also have additional tasks.
Provide clear and simple solutions to our customers - this entails Dashlane application, their account or how to best use the product;
• Provide assistance via our ticketing system tool through a wide range of channels, including but not limited to: email, chat, social media and phone;
• Categorize tickets and contribute to our internal reporting and analysis, helping identify more effectively what our customers are facing and be proactive on our support;
• Test and reproduce issues in order to troubleshoot and help Dashlane to fix any bugs;
• Work closely with the Level 2 support team, escalating complex issues that you cannot handle
• Be the voice of our customers: raise their concerns or new feature requests/feedback to our product and engineering team
• Update/create content for our internal knowledge base and our help center, making your job and that of your peers easier in the future
Oferta
This role is based in Lisbon• Full-time 8h/day between Monday to Sunday, including weekends and bank holidays
• Rotative shifts comprised within 8am and 1am (Lisbon time)
• Great culture and multicultural work environment
• Base salary (x14 months) + Meal Allowance + health assurance + flex benefit package
• We offer coffee, drinks and snacks at the office as well as kitchen space
| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
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