customer support - german/english - Lisboa

Lisboa Full-time

Detalhes da oferta

Are you fluent in German and English?
Would you like to work for a company involved in sports betting and gaming entertainment?
Our client wants to revolutionise the gaming space.

responsabilidades chave

Handling customer inquiries via chat/e-mail/phone - including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters;
Assessing individual issues and taking appropriate action to ensure customer needs are met;
Working in coordination with other teams based at different locations that share similar objectives;
Escalating system anomalies and general issues faced by customers to the relevant party;
Understanding Standard Operating Procedures and delivering service / quality standards to agreed level;


Fluent in german (C1 level);
Fluent in english (B2 level);
Excellent written and verbal skills as well as high interpersonal skill level;
Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries;
Ability to perform well in a multi-task/cultural environment;
Good computer skills;
Interest in Sports, Casino and Poker products would be a benefit;

principais benefícios

What we have to offer you:

- Permanent working contract;
- Annual gross salary: 22.000€;
- Meal allowance of 6,83€ per working day;
- Health Insurance;
- Hybrid working model (2 days in the office + 3 days at home)
- Monday to sunday, between 6am and 10pm;
- Other Benefits;

Apply now!
Sector de actividade Comércio, Vendas e Serviços
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Randstad Portugal
Avenida da República, 26
1069-228 Lisboa
800 244 244