Detalhes da oferta
Descrição:
We are recruiting a Customer Support Engineer for a multinational telecommunications company.
O que terás de fazer
- Position will be customer focused, dedicated to providing a superior 24/7 support experience through solving and identifying customer technical issues as well as providing long-term solutions;
- In this role, individual will need to coordinate between Customer or Tier2 support and the CloudBand product unit (Tier4 and/or R&D). Individual will be required to be a strong team player as
well as constantly improve and share technical knowledge to increase the overall knowledge/capability of the team.
O que precisas de garantir
- Bachelor's Degree in Computer Science/Engineering or relevant engineering/science fields or relevant work experience;
- 1+ years Technical Support experience;
- Practical working experience with Linux distributions (RHEL, CENTOS etc);
- Knowledge of how the Internet works with strong emphasis on data centers/web servers, IP Networking, Cloud computing/ Virtualization;
- Knowledge of common network protocols and troubleshooting tools;
- Native English Speaker or comparable;
- Must be a team player with good interpersonal skills;
- Ability to handle and escalate issues as needed;
- Strong analytical and troubleshooting ability.
O que te proporcionamos
- Base Salary of 1100,00€ + Food Allowance;
- Other allowances to be negotiated.
Responsabilidades
O que terás de fazer
- Position will be customer focused, dedicated to providing a superior 24/7 support experience through solving and identifying customer technical issues as well as providing long-term solutions;
- In this role, individual will need to coordinate between Customer or Tier2 support and the CloudBand product unit (Tier4 and/or R&D). Individual will be required to be a strong team player as
well as constantly improve and share technical knowledge to increase the overall knowledge/capability of the team.
Requisitos
O que precisas de garantir
- Bachelor's Degree in Computer Science/Engineering or relevant engineering/science fields or relevant work experience;
- 1+ years Technical Support experience;
- Practical working experience with Linux distributions (RHEL, CENTOS etc);
- Knowledge of how the Internet works with strong emphasis on data centers/web servers, IP Networking, Cloud computing/ Virtualization;
- Knowledge of common network protocols and troubleshooting tools;
- Native English Speaker or comparable;
- Must be a team player with good interpersonal skills;
- Ability to handle and escalate issues as needed;
- Strong analytical and troubleshooting ability.
Condições
O que te proporcionamos
- Base Salary of 1100,00€ + Food Allowance;
- Other allowances to be negotiated.
| Distrito | Lisboa | ||
|---|---|---|---|
| Local | Amadora | ||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||
| Tipo de contrato | Full-time | ||
| Tipo de oferta | Emprego | ||
| Contactos |
Multipessoal
Edificio Central Office, Av. D. João II, nº 45 - 5º (Receção) 1990-084 Lisboa
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