Detalhes da oferta
Our client is a company in the Information Technology sector that is looking to expand its business in Portugal with the hiring of a Customer Success Manager (m/f).Responsabilities
• Take total ownership of your customers.
• Build and implement strategies to drive account growth. You will be given stretching retention and upsell targets to deliver against.
• Cultivate and develop relationships within strategic accounts.
• Profoundly understand your customers’ objectives, challenges, and expectations. Collaborate both internally and externally to create delivery plans for short and long term growth.
• Analyse performance data and deliver insight to customers.
• Work alongside the rest of CS to build processes and steer projects.
• Act as a leader in Customer Success and in time mentor/coach more junior members of the team.
Benefits
• Generous compensation.
• Flexible time off.
• Opportunity to travel (all expenses paid).
• Work closely with our Head of Customer Success and play a part in defining our Customer Success strategy.
Competências:
RequirementsYou have a proven track record of retaining and growing a book of business.
Youre a clear and confident communicator.
You are well respected, a trusted partner and somebody our customers will want to collaborate with.
You have 2-3 years experience in Customer Success.
You have excellent organisational, problem solving, time management and influencing skills.
You genuinely care about your customers. You have profound customer empathy and an ability to understand customer needs.
Youre a team player.
Youre willing to travel.
Nice to Have
Youre up to speed with ecommerce trends.
A strong academic record.
Ability to speak Spanish or French is a huge bonus.
| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||
| Tipo de contrato | Full-time | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Randstad Portugal
Avenida da República, 26 1069-228 Lisboa Portugal
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