Customer Service Team Leader - Dutch market (m/f)

Lisboa Full-time

Detalhes da oferta

Empregador

Multinational company starting a new service in Lisbon

Descrição

Manage the feedback process from start to finish;Elaborate report on statistics and recommend service improvements;Monitoring and reporting the Teams KPIs;Identify common issues and develop plans to improve satisfaction levels;Produce monthly reports to demonstrate that service delivery targets are being met as part of the monthly performance;Take part on the recruitment process, training and on-boarding of new agents.

Perfil desejado

Dutch proficiency is mandatory;Fluency in English;Fluency in French will be a plus;2/3 years in similar functions;Have strong customer service experience in inbound services;Hold strong IT Skills.

Oferecemos

Competitive annual salary and benefits package;The opportunity to integrate a project from the beginning with strong chances to grow professionally.

Resumo

Setor
Customer Service
Subsetor
Call Center
Indústria
Business Services
Localização
Lisboa
Tipo de contrato
Indefinido
Nome do Consultor
Sofia Fernandes
Referência da Oferta
JN-042021-2559294
DistritoLisboa
LocalLisboa
Sector de actividade Administração e Serviços de Escritório
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos MichaelPage
Avenida da Liberdade, nº180-A, 3º andar
1250-146 Lisboa