Customer Service German (m,f) Banking

Lisboa Full-time

Detalhes da oferta

Customer Service German (m,f) Banking

Start: 17 June or later

Role: As Customer Service Agent (m/f/d) for German you will support clients from one of the greatest German Banks.

Job Description:
You will be a single point of contact for the bank's clients for different types of inquiries
You are able to manage all different types of inquiries generated via inbound activities such as chat and email.
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
Provision of information on product parameters/conditions and ongoing marketing campaigns, branch organization and services
Sales-oriented presentation of the product range
Support of central marketing campaigns
Order assignment forwarding by e-mail to consultants, branches and departments in the private and business customer segment
Making appointments
Final processing of inquiries, by sending forms, ordering duplicates or income statements, PIN/TAN orders for online banking
Implementation of card blocking

Recording of phishing cases

Recording complaints
Mediation processes by forwarding it to the branches, responsible hotlines, to the security center, 


German C2

English B1


Working Hours:
Fixed schedule between 8am and 5pm (Mon – Sa.)

2 days off per week 

Training: 10 days of training + 1 week of nesting (100% on site)

Worplace: Parque das Nacoes 

Salary details:

Project LOB Base Salary  1100 EUR

  + Language adder  German  450.00 € + Meal allowance  167.86 € .

Relocation package:

For candidates from abroad, CNX Portugal offers 4 weeks in a hotel + transportation;
For candidates relocating internally, 2 weeks + transportation.

the candidates  book their own transportation and we will reimburse them fully (up to 700€ for external relocators and up to 150€ for internals). 
Habilitações mínimas 12º ano de escolaridade
Experiência mínima 0-1 anos
Idiomas German
Sector de actividade Contabilidade / Finanças
Tipo de contrato Full-time
Remuneração 1800
Tipo de oferta Emprego
Contactos Personalbüro U. Herrmann
Dessauerstr. 3
30982-30982 Niedersachsen - Pattensen
Uta U. Herrmann

Como responder

Candidate-se aqui