Detalhes da oferta
Descrição
Upgradem is the bussiness unit from Multipessoal Group, dedicated to provided outsourcing and human resources consulting services, specialized in the areas of Information Technology and Telecommmunicartions.Our client is a multinational company that operates in the technology sector Hardware and Software Networking Solutions, providing Network connectivity solutions for the World´s most demanding Networks.
A Customer Service Engineer:
Plans and executes technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area. May support areas by participating in emergency and 24/7 duty.
Requisitos
On request perform• Installation and/or commissioning and/or integration activities.
• Network expansion activities.
• Technical/customer acceptance testing
• Implement parametering in the network elements’ subsystems (understands KPI and the impact on the performance of the system).
• Feedback and co-ordination with other service business lines (like Network Planning, System Integration)
Participate multivendor and 3rd party activities (installation, integration, interface troubleshooting)
Provide technical support (case handling) for customer queries, according to customer contract and internal support model; scope of work depends on role assigned to an engineer as below
As Customer Support Engineer in CSC :
• Acts as first point of contact for customer, receives and validates the case
• Provides workaround or solves the case through Knowledge Re-Use
• Supports implementation of preventive proposals
• Dispatches the case to TSC
• Manages customer communication on case level through the case lifecycle, supports Care Program Manager with case communication
As Emergency Support Engineer (ESE), typically located in CSC :
• Works on EMC Front End
• Receives the EME case, assess severity and collects information and symptoms needed for technical analyses and activating emergency engineer on duty rota
• Leads the e2e restoration activities
• Reports the incident progress throughout the case lifecycle
• Ensures the EME case data and reporting quality
Additional Requirements:
•Excellent customer relation and communications skills (English).
•Expertise in IP technologies combined with expertise in Optical Technologies (including DWDM, SDH) and NMS is essential.
•Knowledge of networking/routing protocols, IP/MPLS, Ethernet, CE, OSPF, BGP, DWDM, Long Haul & Metro Transport.
•Strong flexibility to adapt in a dynamic environment with frequently changing opportunities
•Excellent interpersonal skills, with ability to work independently and/or as a member of a team, lead and influence staff and subcontractors, including the ability to work with people from all levels of the organization.
Oferta
• Chance to work in a Multinacional company with a multicultural environment;• Be a part of challenging projects;
• Possibility to learn and grow.
O Grupo Multipessoal tratará os dados pessoais que nos remeter através da sua candidatura, bem como dos documentos anexos, com a finalidade de gestão de contactos com candidatos no âmbito do Recrutamento e Seleção. A resposta a este anúncio legitima este tratamento, sendo a mesma considerada como autorização e consentimento expressos. O tratamento dos seus dados será efetuado no âmbito da política de privacidade que pode ser consultada aqui.
| Distrito | Lisboa | ||||||
|---|---|---|---|---|---|---|---|
| Local | Carnaxide | ||||||
| Sector de actividade | TI, Telecomunicações e Comunicação | ||||||
| Tipo de contrato | Full-time | ||||||
| Comentário | Customer Service Engineer | ||||||
| Tipo de oferta | Emprego | ||||||
| Contactos |
Upgrade
Edificio Central Office, Av. D. João II, nº 45 - 5º 1990-084 Lisboa
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