Customer Care Agents - English (m/f) - JO-2003-165372

Lisboa Full-time

Detalhes da oferta

Kelly Services is a multinational company, based in Portugal since 2008. As Human Resources specialists, we work every day to give the best solutions to our partners and to our candidates. Our focus benefits our customers, wherever they operate around the globe – in a growing number of specialized fields.

Kelly Services is recruiting a Customer Service Support (m/f) to work in Lisbon.

As a Customer Service, your main mission will be to reassure medical device users about this direct distributor change and especially to manage their requests regarding the use and proper functioning of these devices. This support will be done via phone and e-mail in English.

Your main missions will be:

- Respond to inbound calls and customer inquiries regarding the products;

- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;

- Request and collect updated documentation required by the customers.

Profile:
- Excellent fluency in written and spoken English – C2 (mandatory);
- Emphatic, critical thinker and creative;
- Excellent communication skills;
- Analytical thinking and organization;
- Resistance to stress;
- Strong customer orientation;
- Results-driven;
- Flexible and committed.

Workload - The schedule is 24/7 with rotative shifts from Monday to Sunday.
Conditions - gross base salary 689.71€ + plus meal allowance + plus Holiday/Christmas allowance

We Offer:
- Employment contract with our Client;
- Attractive salary package;
- International spirit;
- Challenging, responsible and varied tasks.
 
If you feel that you'll match this job, please send us your updated cv.
Come along and join us!

DistritoLisboa
Sector de actividade Comércio, Vendas e Serviços
Tipo de contrato Full-time
Tipo de oferta Emprego
Contactos Kelly Services
Rua Joshua Benoliel, 6, Edifício Alto das Amoreiras, 10ºA
1250-133 Lisboa
Portugal
213716180
213715271
https://www.kellyservices.pt/pt/