Collections Agent - German - Algés

Descrição: 

We are recruiting a Collections Specialist fluent in German for a growing multinational company located in Lisbon, Miraflores.

Reporting directly to the Collections Manager, the Collection Specialist will perform cash-collection tasks for the subsidiaries working with SSC Portugal.

O que terás de fazer

- Client portfolio management in a multinational environment;

- Ensure payment deadlines are met;

- Receiving customer complaints and forwarding them to the respective subsidiaries;

- Obtaining missing accounting information from clients - telephone and email;

- Arguing and imposing the position of subsidiaries with diplomacy, and complying with good manners;

- Properly record all complaints received either by phone or email;

- Follow-up on customer accounts;

- Identify solutions to the problems presented;

- Establish a network of internal (SSC and Subsidiary) and external contacts (Customers).

O que precisas de garantir

- High school degree (minimum);

- Good knowledge in Finance/Accounting/similar;

- At least 3 years of experience in similar position (preferably cash-collection);

- Experience within a shared service environment would be a plus;

- Good knowledge on Excel and SAP;

- Knowledge of German mandatory (Minimum: B2/C1) & English B2;

- Attention to detail and accuracy;

- Teamwork, good communication skills;

- Strong analytical capabilities and respect deadlines.

O que te proporcionamos

- Fixed-term local contract of 12 months with our client directly;

- Salary of €1,200 gross/month plus Meal Allowance of €9.60 gross/worked day;

- Life Insurance, Pension Plan (3% of annual gross salary), Health Insurance (employee and children), Home Doctor Service Card;

-Bonus: up to 1 salary, depending on the achievement of objectives and company results; (According to company rules, the bonus is paid in April);

-Working regime: (on-the-job training period: first month fully on-site at the office; after the first month it is an hybrid regime – 3 days at the office and 2 days remote);

-Working hours: 08:00 – 17:00, Monday to Friday;

-Weekly workload: 40 hours / week.

O que terás de fazer

- Client portfolio management in a multinational environment;

- Ensure payment deadlines are met;

- Receiving customer complaints and forwarding them to the respective subsidiaries;

- Obtaining missing accounting information from clients - telephone and email;

- Arguing and imposing the position of subsidiaries with diplomacy, and complying with good manners;

- Properly record all complaints received either by phone or email;

- Follow-up on customer accounts;

- Identify solutions to the problems presented;

- Establish a network of internal (SSC and Subsidiary) and external contacts (Customers).

O que precisas de garantir

- High school degree (minimum);

- Good knowledge in Finance/Accounting/similar;

- At least 3 years of experience in similar position (preferably cash-collection);

- Experience within a shared service environment would be a plus;

- Good knowledge on Excel and SAP;

- Knowledge of German mandatory (Minimum: B2/C1) & English B2;

- Attention to detail and accuracy;

- Teamwork, good communication skills;

- Strong analytical capabilities and respect deadlines.

O que te proporcionamos

- Fixed-term local contract of 12 months with our client directly;

- Salary of €1,200 gross/month plus Meal Allowance of €9.60 gross/worked day;

- Life Insurance, Pension Plan (3% of annual gross salary), Health Insurance (employee and children), Home Doctor Service Card;

-Bonus: up to 1 salary, depending on the achievement of objectives and company results; (According to company rules, the bonus is paid in April);

-Working regime: (on-the-job training period: first month fully on-site at the office; after the first month it is an hybrid regime – 3 days at the office and 2 days remote);

-Working hours: 08:00 – 17:00, Monday to Friday;

-Weekly workload: 40 hours / week.